Technology Services Specialist

Location:

Hershey Entertainment & Resorts Company (HE&R), Hershey, PA 17033, USA

Hershey Entertainment & Resorts Company (HE&R) is an award‑winning entertainment and hospitality organization with properties including Hersheypark, The Hotel Hershey, Hershey Lodge, Giant Center, Restaurants, and more. Our team members share a common goal of upholding the legacy of our founder, Milton S. Hershey, while living by our Core Values:
Devoted to the Legacy, Selfless Spirit of Service, Team Focused, and Respectful of Others. HE&R is committed to cultivating diversity, equity, and inclusion in our workforce, marketplace, and community, and is proud to help fulfill the dream of our founder by providing value to Milton Hershey School.

The Technology Services Specialist is responsible for supporting and managing the daily operations of the Hershey Entertainment and Resorts Technology Services Team. The team deploys and maintains the technology that our end users interact with daily—including PCs/laptops, peripherals, printers, conference room equipment, mobile devices, credit card devices, and point of sale devices. The Specialist follows and maintains policies and procedures to ensure accuracy and current status.

As a full‑time team member, you will enjoy sweet perks such as free admission to Hersheypark, discounts, and more as soon as you receive your Employee  total compensation includes wage, medical, dental, and vision coverage starting the first day of the month after you begin working, 401(k) contribution, paid time off, and additional benefits.

Job Functions (Items marked with an asterisk are essential functions of this position):

• Work with vendors for hardware warranty claims, business‑unit specific software questions, and software license management*
• Utilize the endpoint management system to maintain and track hardware and software inventory, PC images, software deployments, and manage mobile devices*
• Respond to and restore escalated user issues in accordance with Service Level Agreements; seek help from other IT teams when necessary*
• Research and provide quotes to users for new hardware and software requests*
• Assist with resolving vulnerabilities, patching issues, and software updates for end‑user devices; track life cycle of assets to ensure up‑to‑date security patches and software updates*
• Serve as a technical resource for various projects that require support from the Technology Services team*
• Receive and process purchases for new hardware and software*
• Follow, learn, and update the Technology Services policies, procedures, and standards*
• Perform other duties as assigned

Qualifications:

• Minimum of 1 year of related experience
• Must be 18 years of age or older
• Must have a valid driver’s license
• Pre‑employment certification (Microsoft Certified Associate in Modern Desktop Administration, ITIL Foundation v4.0, or CompTIA A+) is desired
• Relevant work experience can substitute for education—minimum of 1 year

• Skilled in Microsoft Office applications, including Excel and Word
• Proficient working with details on a daily basis for prolonged periods of time
• Knowledgeable in Windows OS, macOS, iOS, and Android operating systems

Physical Demands & Working Conditions

• Climbing ladders (occasional,