Desktop Support Engineer; Hershey, -Pennsylvania
Listed on 2026-06-29
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IT/Tech
IT Support, Technical Support, Desktop Support
Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at
We are looking for a capable resource to coordinate activities, ranging from simple to more complex plans. This role will provide on-site assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
Location: Hershey, Pennsylvania, USA
Contract Type: Independent Contractor-1099 / 2 Months contract
Start Date: Immediate
Eligibility: U.S. Citizens and Green Card Holders Preferred
Role overview: The Desktop Support Engineer (2 Months contract) role is responsible for providing first- and second-level technical support while also managing the efficient assignment and dispatch of service requests. This on-site role ensures end-user issues are resolved promptly—either directly or by coordinating with other technicians—by triaging tickets, prioritizing tasks, and maintaining strong communication between IT and users.
Roles and Responsibilities- Provide on-site smart-hand‑technical support for hardware and network issues in the DC.
- Network switch installation and refresh activities.
- Network troubleshooting and coordination with remote teams.
- On-site support / Hands & Feet operations.
- Service provider technician reach the DC within an hour for smart‑hand support during off‑business hours for P1 & P2 incidents, and immediate support during business hours when requested.
- Understand DC components, including server, network switch, router, and storage devices.
- Ensure dispatch of the same technician with relevant DC experience; if unavailable, provide an alternative technician with similar expertise.
- Available for all break‑fix activities in DC requiring smart‑hand support.
- Provide H&F support during installation of new hardware, along with OEM and/or Wipro remote team.
- Support remote sites that have basic knowledge of compute and network components.
- ADHOC emergency tasks: server reboots at its request.
Interested candidates are invited to send their resumes to car
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