General Manager - Hershey Lodge

Position Summary

As the General Manager at the Hershey Lodge & Convention Center, this executive leadership role is accountable for maximizing profitability and ensuring the highest standards of employee & guest experience. You will provide visionary direction, steering the property’s strategic, operational, and financial performance while fostering a culture of excellence among a diverse team.

As a Full‑Time Team Member, you will enjoy sweet perks such as free admission to Hersheypark, discounts, and more as soon as you receive your Employee  total compensation consists not only of the wage paid, but also includes Medical, Dental, and Vision coverage beginning the first day of the next month after you begin working, a 401(k) contribution, paid time off, and so much more!

• Develop and execute long‑term strategic plans to enhance the property, increase revenue, control costs, and maintain excellent service quality.*
• Lead and mentor a diverse team through fostering a positive and collaborative culture to achieve department and property goals.*
• Monitor financial performance through overseeing budget management, profit strategies, forecasting, and cost control measures.*
• Establish and maintain operational efficiencies that ensure guest satisfaction through quality products and service standards.*
• Partner with cross‑functional departments to enhance guest experience and maintain brand integrity. Develop strategies in collaboration with the Marketing team to promote the property.*
• Maintain property standards and ensure compliance with relevant laws, regulations, and industry standards.*
• Maintain effective communication with staff, guests, and other stakeholders.*
• Perform other duties as assigned.

• Must be 18 years of age or older
• Bachelor’s Degree
• Industry experience – General Manager
• Minimum of 12 years of related experience.
• Minimum of 10 years of supervisory experience.
• Must have a valid Driver’s License

• Skilled in the use of Google Suite and Microsoft Office applications, including Excel and Word.
• Proficient working with details on a daily basis for prolonged periods of time.
• Must have the ability to safeguard confidential information.
• Must have strong written and verbal communication skills.

• Lifting Occasional (