Access Control Operations Supervisor - Security

Access Control Operations Supervisor - Security

The Access Control Operations Supervisor provides leadership, supervision, and operational oversight for personnel supporting enterprise access control operations, credentialing services, service coordination, and related security technology functions across multiple healthcare system locations. The position is responsible for ensuring operational continuity, regulatory compliance, consistent service delivery, and effective support of enterprise access control systems, video management systems, and related security technologies.

The Access Control Operations Supervisor oversees daily operations, personnel, service coordination activities, and operational support functions while promoting workforce development, process improvement, and business continuity. The position serves as a key operational resource for security technology support activities, customer service functions, operational escalations, and cross-functional initiatives involving organizational stakeholders, vendors, and support departments. The Access Control Operations Supervisor also supports departmental projects, technology implementations, operational initiatives, and succession planning efforts that contribute to the ongoing effectiveness and growth of the Access Control program.

MINIMUM QUALIFICATION(S):

• Bachelor's degree or equivalent experience four (4) years
• Minimum four (4) years of progressively responsible experience in physical security operations, credential administration and access control operations, badging operations, access control systems, video management systems, information technology or a related operational environment.
• Experience coordinating operational workflows, onboarding or credentialing processes, customer service functions, and support of security-related technologies and systems.
• Prior supervisory, lead, or people management experience, including responsibility for directing staff, coordinating daily operations, managing workflow priorities, providing training and guidance, and resolving escalated operational issues.
• Must currently possess and maintain a valid driver's license

PREFERRED QUALIFICATION(S):

• Experience supporting enterprise access control systems, video management systems, and physical security technologies within a healthcare, higher education, or similarly complex multi-site environment preferred.
• Experience leading operational teams, coordinating service delivery activities, managing vendor relationships, supporting technology implementations, and overseeing security-related operational processes preferred.

WHY PENN STATE HEALTH?

Penn State Health offers exceptional opportunities to learn and grow, exposure to a wide patient population, and the ability to provide individualized, innovative, and specialized care to patients in the community.

Penn State Health offers an exceptional benefits package including medical, dental and vision with no waiting period as well as a Total Rewards Program that highlights a few of the many additional offerings below:

• Be Well with Employee Wellness Programs, and Fitness Discounts (University Fitness Center, Peloton).
• Be Balanced with Generous Paid Time Off, Personal Time, and Paid Parental Leave.
• Be Secured with Retirement, Extended Illness Bank, Life Insurance, and Identity Theft Protection.
• Be Rewarded with Competitive Pay, Tuition Reimbursement, and PAWS UP employee recognition program.
• Be Supported by the HR Solution Center, Learning and Organizational Development and Virtual Benefits Orientation, Employee Exclusive Concierge Service for scheduling.

WHY PENN STATE HEALTH CORPORATION?

There are many ways to make an impact with one of the leading research, teaching, and clinical healthcare systems in the country. Through a combination of operational, corporate, clinical, and nonclinical roles, we are advancing excellence and innovation in health care together as one team. As Penn State Health continues to evolve for the future, we are committed to hiring dedicated employees who are passionate about delivering the best possible support across our entire integrated health system.

Within Penn State Health’s Shared…