Food Service Manager

Role Overview

Lead Patient Dining Operations at One of Pennsylvania's Premier Academic Medical Centers

Sodexo is seeking a Food Services Manager to join our team at Penn State Health Milton S. Hershey Medical Center
, a nationally recognized,
628-bed flagship academic medical center located in Hershey, Pennsylvania.

As Central Pennsylvania's only locally based academic medical center, Hershey Medical Center is a Magnet-designated hospital, home to a Level I Trauma Center for both adults and children and shares its campus with Penn State Health Children's Hospital, Penn State Cancer Institute, and Penn State College of Medicine
. This is an exciting opportunity to make a meaningful impact on the patient experience while working alongside an innovative healthcare leadership team.

If you're a passionate leader who thrives in a fast-paced healthcare environment, enjoys developing frontline teams, and is committed to delivering exceptional patient service, we'd love to hear from you!

As the Food Services Manager
, you will oversee patient dining operations while leading frontline teams to deliver an exceptional patient experience.

Responsibilities include:

• Lead the daily operations of patient meal services across multiple patient care units
• Oversee both Health Touch bedside dining technology, room service dining, and traditional patient meal delivery programs
• Supervise, coach, and develop frontline employees while promoting engagement and accountability
• Ensure employees have the resources, equipment, and support needed to deliver outstanding service
• Establish and reinforce operational standards focused on quality, efficiency, and patient satisfaction
• Conduct patient rounding and build strong relationships with patients, nursing leadership, and hospital stakeholders
• Perform Gold Check audits and implement continuous quality improvement initiatives
• Monitor service performance, identify opportunities for improvement, and drive operational excellence
• Foster strong partnerships with hospital leadership while supporting Sodexo's culture of inclusion and collaboration

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

The ideal candidate will have:

• Experience leading high-volume patient dining, hospitality, or food service operations
• Proven success managing and developing large frontline teams
• Strong customer service and patient satisfaction focus
• Experience with bedside dining, room service, or patient meal delivery systems is preferred
• Experience using Health Touch or similar patient dining technology is a plus
• Strong organizational, communication, and problem‑solving skills
• Experience working in a unionized environment is preferred
• The ability to build collaborative relationships with hospital leadership, nursing teams, and clients

We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Minimum Education Requirement:
High School Diploma or GED or Equivalent.

Minimum Management

Experience:

1 year.