Team Supervisor - Starbucks

Overview

Hersheypark amusement park spans 121-acres, and welcomes guests to experience Hersheypark Happy all year long! As the largest amusement park in Pennsylvania, Hersheypark is home to more than 70 rides including 15 coasters and 20+ kiddie rides, as well as a zoo, and an entire water park. The purpose of this Food and Beverage Supervisor is to provide first-level supervision and operational support to the Starbucks F&B location within Hersheypark.

• Supervise and facilitate F&B operations for Starbucks. Monitor Baristas within the location to ensure adherence to all Starbucks brand standards and regulations.*
• Provide on-the-spot training, coaching, leadership, and instruction to Starbucks Baristas, including Barista First 30, food safety, register use, and guest service.*
• Place team members at appropriate positions and ensure that employees have the proper breaks, supplies, and other operational items needed throughout their shifts.*
• Ensure strict adherence to Child Labor Laws and report any potential violations to their direct Supervisors.*
• Ensure the Starbucks operation opens and closes at the proper times established by business needs along with guidance from the supervisory/management team.*
• Monitor stand appearance and operations (inside and outside) including the dining room and outside patio to ensure cleanliness and organization.*
• Monitor food preparation and beverage recipes, including adherence to food safety standards and ensuring quality products in line with federal, state, and company laws and policies.*
• Monitor daily financial results and report issues or concerns to management.*
• Control expenses through effective staffing, waste monitoring, and resource management.*
• Maintain appropriate food preparation levels based on projected business and weather on a daily basis.*
• Maintain equipment properly and report problems with equipment to the appropriate supervisor and/or maintenance staff during operations so that problems are corrected.*
• Provide first-line support to guests with issues or concerns. Escalate guest concerns as needed.*
• Assist managers with inventory procedures.*
• Assist in seasonal event set-ups and other themed projects as needed.
• Perform other duties as assigned.

• 18 years of age or older.
• Minimum of 2 years of related Amusement Park or Food & Beverage experience.
• Minimum of 1 year of supervisory experience in the Food & Beverage industry
• Completion of high school or GED
• Post-Employment - Serv Safe Allergen, Serv Safe Manager, RAMP, and Barista Certifications

• Proven guest relations, problem-solving, task management skills, and organizational skills
• Knowledge of Child Labor Law regulations
• Must display a positive attitude, eagerness to learn, and professional image in compliance with Hershey Entertainment & Resorts guidelines
• Provide motivation by setting clear goals, fostering a positive environment, recognizing achievements, and empowering individuals through development, all while managing daily operations and ensuring open communication to build a cohesive, high-performing team

• Reaching Forward Frequent (34-66%)
• Climbing Stairs Occasional (