Sr Asst Supervisor Entertainment & Attractions- Hershey's Chocolate

Full Time Sr Asst Supervisor Entertainment & Attractions – Hershey's Chocolate World

Job Location: Hershey, PA

Hourly Pay Rate: $22.00 or more based on experience

Minimum Age: 18 years of age or older

Availability: Rotating 40‑hour schedule that includes daytime, evenings, weekends, and holidays

Hershey's Chocolate World is the most popular brand experience in the world. Nearly four million guests visit our location in Hershey, Pennsylvania every year. Our guests come to experience our attractions, enjoy dining in our food court, and shop for souvenirs, treats, and gifts. Part of what makes our guests' experience so amazing is the exceptional customer service our team provides.

Our mission is to create extraordinary impressions through our people. If you would like to be part of the Hershey Chocolate World team that brings our mission to life every day, keep reading to find a career that fits your interest and abilities.

This is a full‑time hourly position located in Hershey, Pennsylvania. The company will not provide relocation assistance.

The Attractions Senior Assistant Supervisor is the leader in guest service. This position sets the tone for all attraction teams by demonstrating superior guest service and is responsible for coaching team members to maximize guest engagement. The incumbent maximizes sales and supervises day‑to‑day operations of Hershey's Chocolate World attraction areas—including Tour Ride, Ticketing, Parking, Create Your Own Candy Bar, Hershey's Great Candy Expedition, Hershey's Unwrapped, and Costumes.

The incumbent must balance exceptional customer service with attraction sales. Responsibilities include flex force employee supervision, zoning, coaching, training, tracking attendance/tardiness, disciplinary action, and supporting performance appraisals. The incumbent also makes operational decisions, manages show time adjustments, participates in weekly attraction staff meetings, and provides insight on consumer feedback.

• Through observation and demonstration, effectively coach all flex force attraction team members to maximize guest engagement
• Communicate to all employees to ensure they are knowledgeable about attractions, promotions, marketing initiatives, and complex special events that impact the team
• Facilitate employee training including appropriate coaching and counseling where needed and guest service training to ensure employees can provide the best possible guest service
• Conduct pre‑shift meetings, check‑in employees at start of shift, ensure all are in proper uniform, and ensure breaks are taken in accordance with policy guidelines
• Facilitate employee rewards and recognition programs by taking the leadership role and demonstrating best practices
• Take part in the part‑time flex force annual performance feedback process
• Facilitate attendance disciplinary processes

• Ensure efficient day‑to‑day operations of all attractions
• Strive for sales excellence and results
• Support attraction locations as needed
• Support part‑time labor planning for business needs
• Support future attraction development and execution
• Provide daily operational support across all attraction areas

• Continuously walk the floor to deliver a high level of consumer engagement and meet sales goals while maintaining and elevating the Hershey Company brand reputation
• Ensure adequate staffing to meet business needs, which includes adjusting schedules to ensure appropriate coverage within budget
• Control crowd and queue at attraction locations
• Add, monitor, and adjust show times as needed

• Maintain a neat appearance and meet uniform standards
• Be able to sit for 2 hours
• Be able to walk or stand for 5–8 hours
• Be able to push, pull, carry, and lift 25–50 pounds
• Perform overhead lifting, stooping, bending, and twisting
• May require initial morning setup of stanchions and movement of fixtures
• Have basic math skills
• Operate a cash register
• Have basic Microsoft Office computer skills
• Possess leadership skills in teamwork, employee motivation, coaching, and time management
• Possess supervisory skills
• Excellent verbal and…