Lead Supervisor II

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what is possible. We are committed to innovation and inclusivity.

Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

Maintains strong leadership presence on the sales floor to achieve sales targets and deliver an exceptional customer experience.

Serves as a Brand Ambassador embodying Coach values and increasing brand awareness.

Leads implementation of company initiatives and supports the full operation of the business.

Maintains a growth mindset for business and personal development initiatives.

• Establishes trust, maintains integrity, and supports an environment of collaboration within the store and throughout the organization to promote a fair, positive experience, and an inclusive culture among the team.
• Monitors and analyzes sales data, identifies trends, and makes recommendations to enhance store performance and implement individualized team development to increase overall customer experience.
• Exemplifies strong business acumen and executes forward-planned strategies to achieve leadership initiatives surrounding store goals and KPIs.
• Supports the store with recruiting, interviewing, performance evaluation, and high‑level training as needed.
• Provides necessary feedback and guidance to improve individual performance at all levels and holds the team accountable for achieving individual and business goals.
• Adheres to and enforces team compliance with company policies and procedures in addition to store operational procedures.

• Assists in executing innovative strategies for exceptional customer experiences for both internal and external partners.
• Creates a customer‑centric culture that prioritizes customer satisfaction and mentors the team on clienteling strategy to build long‑term customer relationships and meet business goals.
• Provides HR and conflict‑resolution support to the team and in district in the absence of leadership.
• Champions company resources to support a healthy work environment for internal customers.

• 1+ year of equivalent experience in managing a competitive retail space at the lead supervisor level.
• Ability to lift 25 pounds regularly (up to 50 pounds occasionally), climb, bend, kneel, and maneuver the sales floor and stockroom.
• Can bend, reach, stretch as well as lift, carry and move at least 25 pounds and, at times, lift and carry product, cartons, props or fixtures up to 50 pounds.

• Courage
  :
  Provides current, direct, complete, and actionable feedback to others and addresses people problems quickly and directly.
• Creativity
  :
  Generates new and unique ideas and connects previously unrelated concepts.
• Customer Focus
  :
  Dedicated to meeting the expectations of internal and external customers and uses customer information for improvements.
• Dealing with Ambiguity
  :
  Adapts comfortably to change, decides and acts without having the total picture, and handles risk and uncertainty.
• Drive for Results
  :
  Exceeds goals consistently and is bottom‑line oriented.
• Interpersonal Savvy
  :
  Builds rapport with all kinds of people and de‑escalates high‑tension situations.
• Learning on the Fly
  :
  Learns quickly, experiments, and finds solutions to unfamiliar tasks.

• Strategic Agility
  :
  Sees ahead, anticipates future consequences and trends, and crafts competitive strategies.
• Developing Direct Reports and Others
  :
  Provides challenging tasks, conducts development discussions, and supports career goals.
• Building Effective Teams
  :
  Blends people into teams, fosters morale, shares wins, and encourages open dialogue.

Coach is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications and not on age, sex, sexual orientation, gender identity, race, color, creed, religion, ethnicity, national origin, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis.

Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. Contact Tapestry People Services at 1‑855‑566‑9264 or e if accommodation is required.

$16.00 – $23.75 per hour

Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance.