Sales Associate

About PHOENIX

PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style. Bonobos is a menswear brand known for being a pioneer of exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guide shops, and online at  and

Hershey Outlets

• Maintain a clean and organized sales floor, checkout, fitting room, and stock room to ensure the store is safe and inviting.
• Follow company policies and procedures to ensure the safety of associates and customers.
• Assist with product launch changes according to company SOP.
• Provide a great customer experience.
• Deliver on all aspects of the customer experience model.
• Process transactions quickly and accurately, reducing customer wait time.
• Positively resolve customer service-related issues or determine escalation; communicate all issues and resolutions to Store Management.
• Drive credit and loyalty member programs by explaining benefits and encouraging customer participation.
• Other essential functions may be assigned by the supervisor.

• Education:
  
  High School or equivalent.
• Years of experience: 0–2 years of relevant job experience; minimum 6 months.
• Proficient in use of technology (iPad, registers).
• Meets defined availability criteria, including nights, weekends, and non‑business hours.
• Meets physical requirements.

• Previous retail experience preferred.
• Excellent customer service skills and ability to interact with customers.
• Strong verbal and written communication skills with customers, sales leadership, and associates.
• Demonstrated collaborative skills and ability to work well within a team.

• Medical, pharmacy, dental, and vision coverage.
• 401(k) and Roth 401(k) with company match.
• Merchandise discount.
• Paid Time Off.
• Parental leave for new parents.

Part‑time associates may receive additional benefits including paid sick leave, public health emergency leave, 401(k) and Roth 401(k) with company match, Express merchandise discount, participation in Learn & Earn incentive program, and voluntary benefits through You Decide. Compensation depends on location, education, relevant skills, and experience.

PHOENIX is a committed equal opportunity employer and does not discriminate in hiring based on any federally, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States and complies with reasonable accommodation for individuals with disabilities. For accommodations, please call and say “Associate Relations” or email A

Applicants must be currently authorized to work full‑time in the United States. PHOENIX does not sponsor work visas for this position.