Safety and Security Officer

Join the team at The Hotel Hershey, a luxury resort best known for its refined elegance, signature services, and abundant amenities. The Hotel Hershey is situated high atop the town of Hershey and has 326 guest rooms, including 19 Villas with 98 luxury sleeping rooms, as well as 25,000 square feet of meeting and function space. The 1930's hotel is a Historic Hotel of America and a AAA Four-Diamond Award winner.

This position is responsible for maintaining the safety and security of all guests, employees, and physical assets of The Hotel Hershey.

As a Full‑Time Team Member, you will enjoy sweet perks such as free admission to Hersheypark, discounts, and more after you receive your Employee  total compensation consists not only of your wages, but also includes medical, dental, and vision coverage beginning the first day of the next month, a 401(k) contribution, paid time off, and so much more.

• Patrol the entire property and document rounds; investigate accidents/incidents and submit detailed reports.
• Respond to and provide assistance in fire or other emergency situations.
• Investigate complaints and notify law enforcement authorities as necessary.
• Administer first aid and CPR as needed.
• Administer and maintain locking systems throughout the property.
• Initiate measures to improve or maintain safety and security standards.
• Perform other duties as assigned.

• Must be 18 years of age or older.
• Must have a valid driver’s license.
• Must have a high school diploma.
• Associate’s or bachelor’s degree in criminal justice/safety/security‑related field preferred.
• One year of security‑related experience preferred.
• Ability to obtain first aid/CPR and RAMP certifications; EMT certification helpful.
• Must obtain and maintain a Pennsylvania criminal history report, child abuse clearance, and federal criminal history as a condition of continued employment.

• Knowledge of criminal and federal law and fire and safety regulations pertaining to hotels.
• Proven employee/guest relations, communication, and problem‑solving skills.
• Keyboarding skills and PC familiarity.
• Professional image representative of the property image.

• Physical requirements include walking (up to 75% of the shift), hearing, bending, verbal communication, stooping, lifting, and finger dexterity.
• Schedule rotates to include the following shifts: 8 AM to 4 PM, 4 PM to midnight, midnight to 8 AM, and occasional cross‑shifts. Holidays and weekends required. Some overtime is necessary.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment and Resorts is an Equal Opportunity Employer.