Conference and Banqueting Mgr - Herts. Closes

• Conference and Banqueting Mgr
  - Herts. Closes 10 Aug

• Salary -Competitive Salary + Bonus scheme
• Benefits -28days holiday including bank holidays increasing to a maximum of 35 days with each year of service. For list of benefits scroll down
• Qualifications
  -High school diploma or GED; 2 years experience in the event management, food and beverage, or related professional area.

Hanbury Manor Marriott Hotel & Country Club is looking for a passionate

Conference & Banqueting Manager.

The Conference & Banqueting Manager ...

• Directs and motivates the conference and banqueting team
• Personally assists in providing high quality service based on requirements and standards.
• Monitors and controls financial and administrative responsibilities including asset protection.
• Provides clear and concise communications to everyone servicing the event.
• Identifies training opportunities and plans a strategy to accomplish goals.

• Projects supply needs for the department, (e.g., china, glass, silver, buffet presentations, props).
• Applies knowledge of all laws, as they relate to an event.
• Understands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfaction.
• Adheres to and reinforces all standards, policies, and procedures.
• Manages departmental inventories and maintains equipment.
• Uses banquet beverage records to control liquor costs and manage the banquet beverage perpetual inventory.
• Schedules banquet service staff to forecast and service standards, while maximizing profits.
• Assists team in developing lasting relationships with groups to retain business and increase growth.

• Sets goals and delegates tasks to improve departmental performance.
• Conducts monthly department meetings with the Banquet team.
• Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine with emphasis on current event trends.
• Acts as a liaison to the kitchen staff.
• Leads shifts and actively participates in the servicing of events.

• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels.
• Responds to and handles guest problems and complaints.
• Empowers employees to provide excellent customer service.
• Ensures employees understand expectations and parameters.
• Strives to improve service performance.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Reviews comment cards and guest satisfaction results with employees.

• Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.
• Observes service behaviors of employees and provides feedback to individuals.
• Monitors progress and leads discussion with staff each period.
• Participates in the development and implementation of corrective action plans.
• Reviews quarterly Meeting Planner Survey results and participates in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction.
• Attends and participates in all pertinent meetings.

You’ll be supported in and out of the workplace through:

• Competitive Salary + 28days holiday including bank holidays increasing to a maximum of 35 days with each year of service
• Service Charge
• Private Medical Plan
• Discount in our Vardons Restaurant/Spa/Golf
• Length of service rewards
• Monthly/yearly recognition schemes
• Extensive training both internally and externally
• World-class career opportunities internationally within Marriott hotels tailored…