Field Service Engineer

Job Title:

Field Service Engineer

Location:

Hertfordshire & neighbouring areas (Bedfordshire, Buckinghamshire, WD, HA / SG / UB / LU)

Salary: £36,000 basic + bonus structure, overtime pay & company benefits

Employer:

Confidential leading manufacturer & service provider of commercial laundry equipment

As a Field Service Engineer, you will be the face of our company—delivering exceptional on‑site maintenance, repairs and technical support for our industry‑leading commercial laundry machines. You'll work closely with end‑users and distributor technicians to diagnose faults, carry out preventive servicing, and minimise equipment downtime.

• Attend customer sites across Hertfordshire and neighbouring counties to perform repairs, preventative maintenance and servicing on commercial laundry equipment (both proprietary and third‑party machines).
• Troubleshoot and diagnose electrical, mechanical, hydraulic and pneumatic faults efficiently, ensuring high first‑time‑fix rates.
• Maintain accurate service records, parts usage logs and work‑completion documentation.
• Ensure your service vehicle is well stocked, organised and maintained to company standards.
• Provide telephone support and guidance to customers and distributor technicians when on‑site attendance isn't required.
• Contribute to continuous‑improvement initiatives: assist with technical bulletins, training materials and product‑enhancement feedback.

• White Goods Experience (Ideal):
  Prior experience working on domestic or commercial white goods (washers, dryers, dishwashers, etc.) is highly desirable.
• Electrical & Mechanical Competence:
  City & Guilds or NVQ Level 3 (or equivalent) in an electrical/mechanical discipline, or 2+ years' field‑service experience in a related industry.
• Technical Aptitude:
  Proven ability to read electrical schematics, perform safe isolation/dead testing, and fault‑find electronic and electromechanical systems.
• Gas Qualification (Desirable):
  Commercial or domestic gas‑service certification; support available for Gas Safe registration if not already qualified.
• Communication
  
  Skills:
  
  Excellent verbal and written skills, with a customer‑focused mindset.
• Travel Flexibility:
  Willingness to travel regionally (Hertfordshire & neighbouring counties) and occasionally overnight.
• Team Player:
  Self‑motivated, trustworthy and adaptable; able to work independently while contributing to a broader support network.

• Competitive Remuneration: £36,000 basic salary plus fixed bonus scheme, overtime rates and additional travel allowances.
• Vehicle Provision:
  Fully maintained company van, with fuel card and business‑use insurance.
• Comprehensive Benefits:
  • 28 days' holiday (plus bank holidays)
  • Pension scheme with employer contributions
  • Private healthcare & life‑assurance cover
  • Training & development (including technical upskilling and Gas Safe courses)
  • Work‑Life Balance:
    Structured hours, predictable travel and a supportive team culture committed to your well‑being