Reservationist - Hesperia

Pay: $22.47/hour

• Day 1 Benefit Eligibility
• Competitive Medical, Dental and Vision Health Insurance
• 401K with company match
• Career Advancement Opportunities

• Respond to incoming calls for reservations within a 2-minute maximum hold time
• Responsible for verifying passenger eligibility, processing trip requests, modifying existing reservations and cancelling future trips utilizing the Trapeze Pass Scheduling Software Application
• Communicate effectively with Dispatch & Supervise(s)
• Critical thinking & problem solving to help client’s complete reservations
• Perform trip revisions
• Provide general information and customer service feedback
• Accurately complete all reports;
  Strict adherence to Keolis and client policies and procedures
• Ensure Outstanding Customer Service is provided to SCAT clients
• Other duties as assigned

• High School Diploma or Equivalent
• Previous clerical, data entry, customer service experience preferred but not required
• Computer Literate using a Windows‑based computer operating system
• Knowledge of the service area
• Must be able to communicate effectively
• Ability to communicate effectively on all levels
• Able to use multi‑line phone system

Please note: Job duties or specific job title could vary; where covered by a collective bargaining agreement the provisions of that agreement may prevail.

Drug and alcohol screening: Employment contingent upon passing pre‑employment drug and alcohol screen. Also, contingent upon receiving a favorable background check. If applying for a safety sensitive position, it may require a physical examination.

Safety commitment: Safety is a way of life  placing safety first, we ensure the wellbeing of our employees, customers, and communities. Together we can become the most successful transportation company in the world.

Environmental commitment: Keolis is committed to protecting the environment by minimizing the impact of operations to our people and the communities in which we operate.

EEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, or gender identification. We maintain a drug‑free workplace and perform pre‑employment substance abuse testing.

Disclaimer and closing statement: The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job. Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.