Resident Services Representative

Position: Resident Services Representative

Location: Hewitt, TX

Job : 595

# of Openings: 1

DMA Companies is a boutique real estate firm headquartered in Austin, Texas that specializes in the development, consulting, and management of top notch, mixed‑income, mixed‑use communities. We bring affordable and special needs housing to communities nationwide by utilizing the various private, state, and federal financing options. Our solid corporate structure enables us to provide the highest quality housing communities, while optimizing performance and achieving financial objectives.

DMA is comprised of three distinct service lines (DMA Development Company, DMA Properties, and DMA Property Advisors) related to the development and management of affordable multifamily housing communities.

At DMA, our focus is on people. We apply this focus to every aspect of what we do, from designing to managing our communities. We have built a culture with customer service at its core. At DMA, you are family, not a number. DMA consistently shows they care about their employees through their actions by providing work/life balance, great benefits, development opportunities, mentorship/leadership opportunities, promoting from within, employee appreciation events, etc.

This mentality starts at the top and richly flows down to our onsite staff. We are all here because we believe in what we do, and we truly are people focused.

Affordable, luxury community is 113 units located in Hewitt, TX 76643.

About the position: onsite; fulltime; hourly;
Monday - Friday; 8:30am - 5:30pm are the typical hours with possible overtime, but not guaranteed. Pay starts at $17/hour. Pay may increase depending on experience.

As the Resident Services Representative, you will serve as the first line of contact for all resident questions, inquiries, and/or complaints. To do well in this role you need to be a positive communicator that can remain calm when residents are frustrated or upset and always look for a win/win solution. Ensuring company standards are achieved with superior customer service is expected.

You will report to the Property Manager.

• Answer calls and emails from residents in a timely manner
• Always maintain a positive, empathetic, and professional attitude toward residents
• Acknowledge and forward messages/emails to staff if necessary and follow up
• Prepare Resident Communication reports
• Update and safeguard resident services binder with event details for audits/management
• Plan weekly and special resident events, create event flyers, maintain sign ups, and resident feedback
• Monitor all social medial accounts, including resident and customer reviews, and address as needed
• Ensure resident satisfaction is achieved and provide professional customer support
• Tour prospects around the community, giving special attention to features/amenities offered, available floor plans, information about the area, resident events, etc. Once in the model, highlight significant details about the unit (appliances, upgraded finishes, textures used, etc.).
• Drives renewal and occupancy through a hands‑on approach with customer service and a strong sense of urgency.
• Ensures that all prospect lease applications are completed thoroughly, correctly, and in a timely manner, while adhering to compliance standards and fair housing regulations.
• Maintains and updates resident files as needed.
• Other duties as assigned

• High School diploma or GED.
• 1+ years experience working in multifamily; experienced in Resident Services and/or Leasing; APM experience a plus
• Strong verbal and written communication skills.
• Excellent problem‑solving skills.
• Ability to multitask and prioritize workload.
• Must possess a valid Driver's License.

This role is intermittently sedentary but requires mobility (i.e., standing, climbing stairs, periodically walking around the property, etc.). This role also requires occasional movements such as pushing/pulling, reaching, stretching, carrying/holding (up to 20 lbs.) etc. Will use repetitive hand‑wrist motion while using computer and writing.…