Resident Services Representative

About the Community

Affordable, luxury community is 113 units located in Hewitt, TX 76643.

onsite; fulltime; hourly;
Monday - Friday; 8:30am - 5:30pm are the typical hours with possible overtime, but not guaranteed. Pay starts at $17/hour. Pay may increase depending on experience.

As the Resident Services Representative, you will serve as the first line of contact for all resident questions, inquiries, and/or complaints. To do well in this role you need to be a positive communicator that can remain calm when residents are frustrated or upset and always look for a win/win solution. Ensuring company standards are achieved with superior customer service is expected.

You will report to the Property Manager.

• Answer calls and emails from residents in a timely manner
• Always maintain a positive, empathetic, and professional attitude toward residents
• Acknowledge and forward messages/emails to staff if necessary and follow up
• Prepare Resident Communication reports
• Update and safeguard resident services binder with event details for audits/management
• Plan weekly and special resident events, create event flyers, maintain sign ups, and resident feedback
• Monitor all social medial accounts, including resident and customer reviews, and address as needed
• Ensure resident satisfaction is achieved and provide professional customer support
• Tour prospects around the community, giving special attention to features/amenities offered, available floor plans, information about the area, resident events, etc. Once in the model, highlight significant details about the unit (appliances, upgraded finishes, textures used, etc.).
• Drives renewal and occupancy through a hands-on approach with customer service and a strong sense of urgency.
• Ensures that all prospect lease applications are completed thoroughly, correctly, and in a timely manner, while adhering to compliance standards and fair housing regulations.
• Maintains and updates resident files as needed.
• Other duties as assigned

• High School diploma or GED.
• 1+ years experience working in multifamily; experienced in Resident Services and/or Leasing; APM experience a plus
• Strong verbal and written communication skills.
• Excellent problem-solving skills.
• Ability to multitask and prioritize workload.
• Must possess a valid Driver's License.

This role is intermittently sedentary but requires mobility (i.e., standing, climbing stairs, periodically walking around the property, etc.). This role also requires occasional movements such as pushing/pulling, reaching, stretching, carrying/holding (up to 20 lbs.) etc. Will use repetitive hand-wrist motion while using computer and writing. Must have normal range of vision to read and complete applications, leases, general paperwork and handle computerized duties;

hearing and speech to communicate with residents, vendors, supervisors, and coworkers on the telephone or in person on a regular basis. Works in a typical office setting with daily exposure to outdoor environment (i.e., heat, cold, damp, rain, snow, etc.) when walking the community.

DMA is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.