Intake Coordinator; ABA

Intake Coordinator | Hollywood FL

Full-Time | Full Benefits |

Lead with Purpose. Empower with Expertise. Make an Impact.

Applied ABC is a mission-driven ABA organization redefining what it means to support both families and clinicians. Our focus goes beyond outcomes; we invest in our people, prioritize care, and create clear pathways for professional growth. Here, your leadership makes a real difference!

We’re seeking a detail-oriented, dependable Intake Coordinator who thrives in a fast-paced administrative environment and is passionate about supporting families through the intake and insurance process.

This role is ideal for someone who is highly organized, communicates effectively, and can confidently manage multiple responsibilities while maintaining a compassionate, service-oriented approach.

As an Intake Coordinator, you’ll play a vital role in ensuring families have a smooth and supportive onboarding experience. From coordinating documentation to working with insurance providers, your efforts directly contribute to timely access to care and high-quality service delivery.

• Ensure timely and accurate coordination of intake processes, aligning documentation and insurance workflows with organizational standards
• Apply knowledge of insurance policies (INN, OON, SCA) to support efficient decision-making and reduce delays in care access
• Maintain organized systems for tracking intake progress, billing files, and documentation to support operational efficiency

• Assist in onboarding and training new Intake team members, modeling best practices and professionalism
• Foster a collaborative, supportive environment by working effectively with both in-person and remote team members
• Demonstrate a positive, solution-oriented attitude that contributes to a high-performing administrative team

• Coordinate completion of all intake paperwork with families to ensure accurate and complete records
• Conduct benefit verifications and manage insurance-related processes from intake through approval
• Oversee timely submission of documentation and files to insurance carriers to prevent delays in services
• Upload billing files and support co-pay outreach to maintain smooth financial operations

• Maintain detailed and accurate documentation of all communications and activities within database systems
• Monitor insurance submissions, denials, and appeals to ensure compliance and optimize approval outcomes
• Uphold HIPAA standards and ensure all sensitive information is handled with strict confidentiality

• Communicate consistently and professionally with families, insurance providers, and medical offices
• Provide clear updates and guidance throughout the intake and insurance process
• Collaborate cross-functionally to resolve issues, streamline workflows, and ensure a seamless client experience

• Minimum of 2 year’s experience in an office-based setting
• Experience in intake coordination or insurance-related roles preferred
• Strong understanding of insurance processes, billing, and documentation
• Proficiency in Microsoft Office (Outlook, Word, Excel, etc.)
• Excellent communication and organizational skills
• Ability to multitask and manage priorities in a fast-paced environment
• Strong decision-making and problem-solving abilities
• High level of professionalism and customer service orientation
• Ability to handle confidential information in a HIPAA-compliant manner
• Adaptable, positive, and team-oriented mindset

We are committed to supporting you professionally with a comprehensive total rewards package, including:

• Comprehensive Benefits Package
• 401(k) with employer match
• Medical, dental, and vision insurance
• Paid Time Off (PTO) and paid holidays

• Location:
  
  Hollywood FL
• Work Type:
  On-site

• Make a Difference – Help families access life-changing ABA services
• Be Essential – Play a key role in the intake and care coordination process
• Grow Professionally – Gain experience in healthcare administration and insurance operations
• Work with Purpose – Join a team driven by compassion, collaboration, and impact

If you’re ready to bring your administrative expertise and passion for helping others into a role that truly makes a difference, we encourage you to apply today.

Applied ABC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other protected characteristic.

Apply today and help us shape brighter futures together.