Coordinator, Front Desk

Job Summary

The Front Desk Coordinator serves as the first point of contact for patients, visitors, and callers at the clinic. This role is responsible for providing exceptional customer service while performing a range of administrative, clerical, and data entry duties, including patient intake, insurance verification, and appointment scheduling. The Coordinator ensures smooth front‑desk operations and supports the clinical team in delivering high‑quality, patient‑centered care.

• Administrative Responsibilities
  • Patient Intake and Onboarding: create new patient profiles in the EMR system, conduct welcome calls, schedule initial appointments, mail welcome packages, obtain annual consents and patient signatures, encourage Patient Portal enrollment, coordinate translation services as needed.
  • Scheduling and Visit Management: greet patients and visitors warmly, address concerns or complaints, schedule a variety of appointments (e.g., TOC, AWVs, sick visits, in‑house services), master scheduling workflows, follow scheduling guidelines, obtain manager approval for exceptions, assist with appointment confirmation calls, reschedule no‑shows within 24 hours, update visit status in the EMR, support special events scheduling.
  • Data Accuracy & System Proficiency: perform demographic verification, ensure accurate entry of demographics, insurance, and Patient Hub information, scan and file documents and s, e‑file documents within 48 hours, monitor fax and email inboxes, clear daily inboxes.
  • Insurance and Financial Transactions: document verification results, collect co‑payments and coinsurance, run and reconcile end‑of‑day financial reports.
  • Outbound Communications and Follow‑up: make calls to support care initiatives, follow up with patients post‑discharge, confirm follow‑up appointments, coordinate referrals at check‑out.
  • Phone Operations: answer and route incoming calls, take messages, assist callers, document each call, respond to inquiries in person, over the phone, and via email.
  • Additional
    
    Duties & Responsibilities:
    
    support front‑desk operations, maintain cleanliness of patient‑facing areas, monitor and request office supplies, complete other duties as assigned.

• High School Diploma or equivalent required.
• Minimum of one (1) year experience in a healthcare or medical office setting.
• Knowledge of medical insurance, Medicaid/Medicare, and EMR systems preferred.
• BLS Certification, ability to respond to medical emergencies (Preferred).
• Training in gait support, proper lifting techniques, and ADA compliance.

• Microsoft Office Suite:
  Power BI, Excel, Word, Teams, PowerPoint.
• Electronic Medical Records (EMR) system (e.g., eCW) – Superuser level.
• Call Center Communications system (Ring Central).
• Transportation scheduling software (e.g., Trip Master).
• Oracle (Expenses), Workday, Availity, other insurance/eligibility portals.
• Alarm and security monitoring systems,  ticketing system.
• Bilingual (English and Spanish) preferred.

This position is eligible for a performance bonus each calendar year based on the Company’s achievement of financial targets and relevant metrics.

• Medical, dental, and vision benefits.
• 401(k) retirement savings plan.
• Paid time off and company holidays.
• Short‑term and long‑term disability, life insurance.

The associate works at a computer and on the phone for extended periods, standing, sitting, walking, and occasionally climbing. Ability to lift up to 50 lbs. is required.

Essential functions include typing, standing, sitting, stooping, and occasionally climbing.

• 0‑25% travel, with flexibility to travel to clinical sites as needed.

• Computer and peripherals, office equipment, and customized software applications.

The duties and responsibilities described above are intended to indicate the general nature and level of work performed by associates in this classification. They are not an exhaustive inventory of all duties, responsibilities, or qualifications required.

Cano Health is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.