Personal Injury Reductions​/Closing Specialist

Personal Injury Reductions / Closing Specialist

Full‑time position located in Miami Lakes, FL. The Reductions Specialist serves as the final point of contact for each case, requiring a positive attitude and polished, professional communication.

• Initiate courtesy calls to clients upon case assignment, provide detailed explanations of the reduction process, and meticulously log phone calls, case statuses, and documents into the online document management software.
• Ensure efficient linkage of releases onto Litify, confirm PIP benefits, and validate damages with a complete provider list.
• Confirm balances due on medical accounts, negotiate bills with providers, and send out reductions promptly.
• Maintain regular client contact, addressing queries every two weeks.
• Conduct case reviews and personal audits for productivity, and develop & monitor weekly projection reports.
• Other tasks may include:
  • Answer, screen, and route incoming calls to the appropriate team member
  • Take and relay messages or transfer calls to voicemail when staff are unavailable
  • Log phone calls and upload documents into the online system
  • Provide clerical support to office staff, including faxing, copying, and file organization
  • Maintain regular communication with clients and respond to questions
  • Obtain insurance coverage information in a timely manner
  • Follow up on medical treatment and confirm continuity of care
  • Request and obtain medical records and billing statements from providers
  • Communicate with insurance companies regarding treatment status and update adjuster information in the system
  • Perform additional administrative and case‑related duties as assigned

• Fluent in both English and Spanish (spoken and written)
• Willingness to work overtime as needed
• Strong written and verbal communication skills
• Resourceful and proactive in resolving issues
• Self‑motivated with the ability to multitask
• Able to work independently with minimal supervision

• Paid Time Off:
  Eligibility for employees working 30 hours per week or more – accrue 3.08 hours per pay period for a total of two (2) weeks per year.
• Health Benefits:
  
  Eligibility starts on the first day of the month following the start date; coverage 40‑65% of premium, with national coverage and free mental health services, plus dental and vision options available.
• Disability Benefits:
  Short‑term and long‑term disability paid for by the firm.
• Life Insurance: 1X earnings coverage, with accidental death and dismemberment benefit that matches life insurance coverage.
• Supplemental Insurance Options:
  Critical Illness, Accident, Cancer, Hospital Confinement Indemnity, Term Life, Whole Life.
• Retirement: 401(k) with 100% match on the first 3% of employee contributions and 50% on the next 2% after one year of service, immediate vesting.