Service Shop Foreman

Service Shop Foreman

We are currently seeking a highly skilled and experienced Service Shop Foreman to join our dealership team. As a Service Shop Foreman, you will be responsible for overseeing the day-to-day operations of our service department's shop floor. You will lead a team of technicians to ensure efficient and high-quality service delivery while maintaining a strong focus on customer satisfaction and profitability.

• Supervise and coordinate the activities of automotive technicians, ensuring adherence to dealership standards and manufacturer guidelines.
• Assign work orders and prioritize repair jobs based on urgency and complexity.
• Provide guidance, training, and performance feedback to technicians to enhance their skills and productivity.

• Conduct quality inspections of completed repairs to ensure they meet dealership and manufacturer standards.
• Identify and address any issues or concerns related to work quality, ensuring customer satisfaction and minimizing comebacks.
• Implement processes and procedures to enhance quality control and reduce errors.

• Manage the flow of vehicles through the service department, ensuring efficient use of resources and timely completion of repairs.
• Coordinate with service advisors and parts department staff to ensure availability of necessary parts and accessories for repair jobs.
• Monitor progress on repair orders and address any delays or bottlenecks to keep the workflow on track.

• Serve as a technical resource for technicians, providing guidance and assistance with complex diagnostic and repair tasks.
• Stay updated on the latest automotive technologies, tools, and diagnostic equipment to ensure the service department remains competitive and efficient.
• Troubleshoot and resolve technical issues as needed, collaborating with technicians and manufacturer representatives as necessary.

• Enforce safety protocols and ensure compliance with all relevant regulations and dealership policies.
• Conduct regular safety inspections of shop equipment and facilities, addressing any issues promptly.
• Promote a culture of safety awareness and accountability among shop personnel.

• Interact with customers as needed to address inquiries, provide updates on repair status, and ensure a positive service experience.
• Handle escalated customer concerns or complaints, working to resolve issues promptly and to the customer's satisfaction.
• Foster a customer‑centric mindset among shop personnel, emphasizing the importance of quality service and professionalism.