Policy Administration Specialist - Life & Health Insurance

Policy Administration Specialist – Life & Health Insurance

We are seeking an experienced Policy Administration Specialist to support the daily operations of our Life & Health insurance administration platform. This role plays a key part in ensuring accurate policy processing, collaborating with our software development team to enhance system functionality, and participating in system testing and implementation efforts.

The ideal candidate has a strong understanding of life and health insurance operations and enjoys working at the intersection of insurance business processes and technology
. This position offers significant opportunities for professional growth, including involvement in system projects, process improvements, and future project management responsibilities
.

• Manage and support policy administration activities including new business, policy changes, reinstatements, billing, and other policy servicing functions.
• Work closely with the company’s software development/programming team to review system enhancements, identify operational needs, and ensure accurate implementation of business requirements.
• Participate in system testing (UAT) for new features, updates, and regulatory changes within the policy administration platform.
• Document business requirements, operational workflows, and system functionality to support development and future improvements.
• Assist in identifying process improvements and system efficiencies within policy administration operations.
• Help troubleshoot and resolve operational or system-related issues affecting policy processing.
• Support implementation of new insurance products, forms, and system features.
• Communicate effectively between business users and technical teams to ensure successful system enhancements.
• Participate in special projects and system initiatives with opportunities to grow into project coordination and project management roles
  .

• 3+ years of experience in life and health insurance policy administration or insurance operations.
• Experience working with insurance policy administration systems
  .
• Experience collaborating with software development teams or IT departments on system enhancements or testing.
• Strong attention to detail and ability to manage complex policy data accurately.
• Ability to translate business needs into clear operational or system requirements.
• Strong analytical and problem‑solving skills.
• Excellent communication and documentation skills.

• Progress toward or completion of FLMI (Fellow, Life Management Institute) or other industry designations.
• Experience participating in User Acceptance Testing (UAT) for system releases or enhancements.
• Exposure to insurance system implementations or operational projects.
• Interest in developing project management and operational leadership skills
  .

• Project management for system initiatives.
• Insurance operations leadership.
• Product and system implementation oversight.
• Process improvement and operational strategy.

• Company‑paid team member healthcare 100%
• Company‑paid team members Basic Life Insurance, LTD, and AD&D.
• Option to add a dental plan, vision plan, and ancillary benefits for additional fees.
• Option to enroll in the Health Savings Account plan.
• 401(k) plan with company discretionary match.
• Accrued vacation and sick time plus:
  • 7 annual national holidays paid time off.
  • 1 annual birthday holiday paid time off.
  • 3 annual floating holidays paid time off.
• Company parties and retreats for team members and a guest.
• Holiday bonus.
• Regular team appreciation lunches.
• Company‑paid continuing education.
• Annual reviews that include discretionary salary increases.

Since 1979, United Systems and Software, Inc. (USSI) has specialized in Insurance Administration Software solutions for IBM iSeries eServers and has been a pioneer in leading edge Systems and Professional Services. USSI has built its products around the proven IBM iSeries architecture and values a team of experts capable of implementing strategic goals. The company fosters a work environment that nurtures growth, rewards creativity, and promotes longevity, with many team members enjoying long tenures of 10 to 20 years.