Field Associate - Short Term Rentals

About Impact STR

Impact STR is a Jacksonville-based short-term rental management company focused on delivering exceptional experiences for property owners and guests alike. As part of the Impact Holdings group, we combine data-driven operations with hands-on local service to maximize owner returns and guest satisfaction. Our team is small, fast-moving, and deeply committed to doing things right.

We’re looking for a dependable, detail-oriented professional to serve as the boots-on-the-ground for our growing portfolio of short-term rental properties. This is a hands-on field role that blends property inspections, supply and linen logistics, light maintenance, and on-call support into a varied but structured daily routine. If you take pride in consistent, high-quality work — if you follow through, stay organized under pressure, and genuinely care about the spaces and people you support — you’ll thrive here.

No two days are exactly alike, but the standard never changes.

Property Inspections & Field Coverage

• Conduct unit inspections prior to guest and owner arrivals to confirm each property meets company standards
• Document property conditions during walk-throughs, flagging maintenance issues or supply gaps
• Coordinate and be present for unit appointments including furniture deliveries, cable/internet installs, appliance replacements, and HOA walk-throughs
• Distribute owner gifts and manage mail handling on standardized mail days
• Replace electronic lock batteries and address minor hardware issues during property rounds

Linen & Supply Operations

• Prepare and complete all unit linen bags for scheduled cleans each day
• Wash, dry, sort, fold, and organize linens, terry, blankets, and bedspreads to company standards
• Operate commercial washers and dryers in a laundry facility or on-site as needed
• Monitor linen inventory daily and restock proactively to ensure availability for upcoming cleans
• Inspect linens flagged as unsalvageable — confirm discard or return to rotation
• Print and review the full cleaning schedule weekly; prepare unit bags in advance for upcoming cleans
• Conduct weekly full inventory counts, adjust stock levels, and deep clean linen room and storage areas
• Coordinate with laundry vendors to confirm pickup/delivery schedules and weekly volume needs
• Run supplies, linens, pool passes, and unit consumables to properties as needed
• Communicate supply needs to the PM team in a timely manner to prevent shortages

Light Maintenance & Preventative Care

• Perform routine light maintenance tasks such as replacing light bulbs, fixing door hinges, and unclogging drains
• Change HVAC filters on a scheduled 3-month cadence; document and process each change
• Observe and report any property damage, safety hazards, or items requiring professional service
• Use appropriate tools, chemicals, and cleaning products in accordance with company standards

On-Call & Team Support

• Participate in a shared on-call rotation, providing after-hours field availability on a scheduled basis
• Respond promptly to escalated field-level guest or owner concerns including maintenance issues and unit access problems
• Confirm housekeeping cleans are complete and communicate any discrepancies to the PM team
• Support key distribution and coordinate with incoming office personnel as needed
• Maintain consistent communication with the PM and front desk teams via Slack and phone throughout the day
• Attend all required team meetings and support colleagues when needed

What Weu
2019re Looking For

• Availability Sunday through Saturday, with flexibility for early mornings and evenings as needed
• Reliable personal transportation — frequent travel between worksites is a core part of this role
• Strong attention to detail and the consistency to follow established processes every time
• Tech-comfortable: able to use mobile apps, tablets, and property management software
• Professional communication across all channels — phone, text, email, and Slack
• Ability to self-manage a varied daily workload with minimal supervision
• Prior experience in property management, hospitality, housekeeping, or facilities maintenance is a plus
• Calm, service-oriented mindset — you take your work seriously and treat every property like it matters

Physical Requirements

• Ability to stand, walk, and remain on your feet for extended periods throughout the workday
• Regularly push, pull, and lift
• Ability to reach overhead and below the waist, and to bend, stoop, squat, kneel, and twist as needed

Compensation: $17.00 - $19.00 an hour

Location: Amelia Island, FL 32034 area

Job Type: Full-Time

• Paid time off such as PTO, sick days, and vacation days
• Health insurance
• Life insurance
• Dental insurance
• Vision insurance
• Retirement benefits or accounts
• Short term disability insurance