Reservations Revenue Specialist

Planning and managing a 5-star vacation from scratch requires expertise, cleverness, and a genuine passion for detail. That's what UJV is all about. UJV is a service-driven team of experts that work behind the scenes, engineering luxury travel experiences for advisors globally, so they can grow their business and fully satisfy their exclusive clients.

We are the luxury travel advisor’s right hand. How?

• UJV is a team of travel experts that advises and supports luxury travel advisors worldwide.
• We work behind the scenes as allies of top luxury travel advisors, to offer a 5 Star experience for their clients.
• We offer travel advisors the knowledge and tools needed to grow their business and better serve their exclusive clients.
• We offer an experience-centered service based on passion, expertise, integrity and attention to detail.
• We are willing to do the hard work in order to see our clients shine.

As the Reservations Revenue Specialist
, you are the final line of defense for the company’s bottom line. You will ensure that every reservation is financially accurate and operationally sound from booking through post-travel resolution. By auditing pro-formas, managing the lifecycle of credits and refunds, and holding partners accountable to contractual terms, you bridge the gap between our sales intent and our financial reality. You are the guardian of our margins and the key to a seamless accounting close.

• Pro Forma Reconciliation: Conduct rigorous daily audits of pro forma invoices for manual reservations to identify and correct pricing or tax discrepancies.
• Margin Protection: Verify that all costs align with expected margins; investigate and resolve any variances with partners before authorizing payments.
• Data Hygiene: Maintain pristine data entry in the Admin system and perform cross-system reconciliation with TRAMS to ensure consistency for the Accounts Payable closing process.

• Ledger Management: Maintain a meticulous ledger of travel credits and refunds, ensuring they are applied accurately and reflected in financial dashboards.
• Operational Reporting: Provide weekly and monthly snapshots of refund/credit trends to identify operational leaks or recurring partner issues.
• Lifecycle Tracking: Ensure no travel credit expires unused or goes unrecorded, maximizing the value of every dollar.
• Contract Enforcement: Communicate directly with our partners - hotels and ground partners - to ensure they honor agreed-upon rates and terms.
• Strategic Negotiation: Act as the primary escalation point for discrepancies. Negotiate with ground partners for client resolutions (e.g., room refunds, comped nights) in collaboration with the Reservations team.
• Relationship Diplomacy: Use "firm but fair" communication to enforce contracts without damaging long-term partner ecosystems.
• Trend Analysis: Proactively flag consistent under-margin bookings and identify partners with high error rates or refund-heavy products.
• Process Improvement: Recommend adjustments to booking workflows to prevent recurring financial discrepancies.

• Radical Autonomy: Self-initiative to act on the business’s behalf and solve complex financial puzzles.
• Margin Logic & Precision: The ability to validate exact margin percentages and dollar amounts by applying contract terms to raw data. Must intuitively understand the impact of Net vs. Rack on the bottom line.
• Assertive Diplomacy: Comfortable citing "Section X" of a contract to partners or internal teams to protect margins, without burning bridges.
• Financial Frugality: A mindset where every dollar and percentage point matters; a natural drive to investigate when "something feels off."
• Organizational Closure: A drive to "close the loop"—leaving no refund unrecovered or credit unapplied.

• Experience: 5+ years of experience in Revenue Management, Accounting, Bookkeeping, or Supplier Relationship Management within the travel industry (Hotels, DMC, Tour Operator, or Wholesale).
• Industry Knowledge: Mastery of travel industry pricing (Net vs. Rack/Gross) and the distribution…