Manager, Operations Standards and Performance

Manager, Operations Standards and Performance

About Jitsu

Jitsu is a last-mile delivery service that allows brands to give their customers a consistent delivery experience all the way to the doorstep. Using a proprietary AI-powered technology platform, Jitsu helps its customers deliver on their promise of affordable, reliable, expedited shipping with a 99+% on-time delivery rate. Logistics teams can now provide a differentiated delivery experience at a competitive cost through successful first delivery attempts, fewer claims, coverage in the markets that matter, and upfront pricing with no hidden surcharges.

Jitsu operates in urban areas across the U.S., enabling high-volume shippers to exercise control over their end-to-end delivery network.

The Manager, Operations Standardization and Performance is a field-facing operational leader. This is a hands‑on position for someone who has built operational credibility on the floor and is ready to apply that experience at scale across the organization.

This role focuses on:

• Identifying process waste and implementing practical, durable improvements
• Translating operational standards into clear, usable SOPs
• Supporting site leaders in raising execution consistency across locations
• Contributing to launches with field‑level readiness and stabilization support
• Building operational habits that scale

The Manager is expected to spend the majority of their time in the field. That is the role. This individual will develop senior leadership capabilities through the work itself: how they diagnose, how they influence, how they communicate, and how they make site leaders better without owning their operations for them.

The successful Manager, Operations Standardization and Performance will:

• Establish clear credibility with site leaders through competence, not title
• Develop SOPs and job aids that operators actually use
• Deliver measurable reductions in process variation across the network
• Provide structured launch readiness support and post‑launch follow‑through
• Demonstrate exceptional communication and stakeholder skills

This is the core of the role. The Manager will:

• Conduct structured workflow assessments across sort, cross‑dock, and delivery station environments
• Identify labor waste, throughput constraints, and handoff failures across first‑, middle‑, and final‑mile operations
• Design and implement practical countermeasures grounded in how the operation actually runs
• Track and report improvement outcomes with real data, not theoretical projections
  
  Build the observational and diagnostic habits that distinguish great operators from good ones

Lean tools and structured problem‑solving are welcome here. But the bar is impact, not methodology. We want people who can see a broken process and fix it, with or without a framework.

The Manager will contribute to layout and physical flow work under the guidance of senior operations leadership:

• Identify layout inefficiencies that affect safety, throughput, or labor utilization
• Support site reconfigurations and peak readiness planning with operational input
• Begin developing a working vocabulary and skill set in dock configuration, staging, and slotting logic

Deep layout expertise is not required. Curiosity, attention to physical flow, and a willingness to develop in this area are.

Standards only matter if they are clear, practical, and followed. This manager will:

• Write SOPs and job aids that frontline operators can actually use
• Eliminate ambiguity in core workflows and establish consistent execution expectations
• Support the development of visual management tools and floor‑level reinforcement materials
• Contribute to governance processes that keep documentation current and relevant

Writing quality matters. If you cannot translate what you observe on the floor into a clear, usable document, this role is not the right fit.

Standards become real through training. The Manager will:

• Partner with HR and site leadership to support onboarding and upskilling programs
• Ensure…