Telephony Performance Consultant

Benefits

• Benefits from Day One:
  Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Full time

Shift: Day (United States of America)

900 HOPE WAY, ALTAMONTE SPRINGS, Florida, 32714

• Develops and implements customized improvement plans for individual practices.
• Evaluates performance data to prioritize interventions.
• Partners with medical group leaders to optimize EHR use and ensure practice success.
• Supports process improvement and transformation for practices.
• Implements evidence-based care models.
• Assists with EHR optimization.
• Assesses workflows, identifies gaps, defines necessary changes, and develops future workflows.
• Conducts improvement audits and reports findings to the manager and team.
• Monitors data and outcome measures to evaluate user adoption of systems and processes.
• Leverages data and analytics to identify areas needing improvement.
• Collaborates closely with reporting teams to ensure accurate and timely data collection.
• Analyzes performance data by region, medical group, specialty, practice, and provider to promote optimal outcomes.
• Performs other duties as assigned.
• Traveling role 25% of the time

• Microsoft Office suite experience with advanced PowerPoint, Excel, and Visio skills [Required]
• Familiarity with physician practice transformation in the multi-specialty setting, supported by project management and quality improvement principles [Required]
• Knowledge in Healthcare Operations, Information Technology, Revenue Cycle, Practice Operations, Clinical Operations, Nursing Work Flow, Physician Work Flow, Medical Information [Required]
• Proficiency in identifying, defining, analyzing, and displaying metrics and goals [Required]
• Process improvement methodologies experience [Required]
• Process mapping and process mapping tools experience [Required]
• Project management experience [Required]
• Participation in practice management/EHR implementation and/or ongoing support and optimization programs [Required]
• Effective communication skills with all stakeholders, e.g., executive leadership, physicians, managers, and staff [Required]
• Advanced problem solving, communication, and critical thinking skills [Required]
• Experience with leading small groups or projects [Required]
• Knowledge of/experience with athena
  
  Collector and athena
  
  Clinicals [Preferred]
• Experience to run and decipher analytic reports [Preferred]
• Experience leading performance improvement/optimization efforts [Preferred]
• Knowledge of quality reporting and physician practice regulatory programs (e.g., PQRS, MACRA) [Preferred]
• Familiarity with formal change management models (e.g., GE CAP, Destra ACT) [Preferred]

• Bachelor's [Required]

• In business, engineering, IT or healthcare related field

• 5+ years in IT/EMR or training experience, performance improvement/process optimization experience [Required]
• Member of professional organization(s) related to job responsibilities (i.e. IHI, ASQ, SHS) [Preferred]
• Physician Practice Operations Experience [Preferred]

• Completion of one professional certification within one year and maintenance of certification thereafter if applicable, e.g. CPHIMS, CMPE, Lean Bronze, Six Sigma Certified Green or Black Belt
• An equivalent combination of education and relevant work experience may be considered in lieu of the stated degree requirement:
• Bachelor’s degree AND 5+ years of experience OR
• Associates degree AND 7+ years of experience OR
• High School Grad or Equiv AND 9+ years of experience

• Six Sigma Black Belt Certification (CSSBB) [Preferred]
• Six Sigma Green Belt Certification (CSSGB) [Preferred]
• Lean Bronze Certification [Preferred]
• Certified Professional in Healthcare Quality (CPHQ) [Preferred]

Physical Requirements -

$66,170.74 - $

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse:

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.