Collections Customer Service Representative

Collection Consumer Service Representative

Job Type: Full Time 8:30-5:30 pm

Location: Miami Lakes, FL

Salary Range: $17.00-$19.00

We are seeking a professional and motivated Collection Consumer Service Representative to join Hayt, Hayt & Landau (HHL) team. This role focuses on providing high‑quality consumer service while guiding consumers toward resolving past‑due accounts through clear communication, education, and respectful problem‑solving.

• Engage with consumers via phone in a consistent, efficient, and compliant manner regarding their accounts
• Deliver professional, respectful, and solution‑oriented service on every interaction
• Educate and guide consumers on available payment options to help bring accounts current
• Maintain and update consumer contact and account information accurately
• Resolve consumer questions and disputes with care, ensuring concerns are addressed correctly and thoroughly
• Document all calls and account activity promptly and accurately
• Negotiate payment solutions when appropriate, following client/company policies and procedures
• Meet established performance goals, including quality and revenue objectives
• Complete administrative and follow‑up tasks to support daily call center operations
• Support from beginning to end collections process within a fast‑paced work environment
• Excellent phone communication and negotiation skills, ability to overcome obstacles and focus on positive solutions
• Excellent attitude, team player and willingness to learn. Be coachable, open and receptive to ongoing feedback to improve performance for employees and team.

• Strong communication and interpersonal skills
• Ability to remain professional, empathetic, and calm in all situations
• Attention to detail with accurate data entry skills
• Comfort handling high‑volume phone interactions
• Problem‑solving mindset with the ability to make sound decisions
• Commitment to providing consistent, high‑quality consumer service
• Dependable and punctual team members

• High School Diploma or GED Equivalent
• 1+ year of experience in collections preferred but not required
• MS Office (Word, Excel)
• CRM applications (Customer Relationship Management)
• Bilingual (English‑Spanish) preferred but not required

• Full time, supportive team environment
• Opportunity to grow consumer service and account management skills
• Career growth opportunities within the firm