Receptionist; Weston

Job Description

Luxury Senior Living Communities

In Kendall, Homestead, Coral Gables & Weston

Palace at Home

Joint Commission Accredited, 2011

The #1 Priority of this position is…

Responsible for ensuring that the agency maintains high standards in reference to all customer service issues.

Responsible for answering all incoming calls following The Palace protocol.

Maintaining tracks of all clients’issues and the responsibilities party for following up.

Conducts random telephone surveys inorder to maintain the level of customer satisfaction.

Responsible for all outgoing mailand the distribution of incoming mail.

Responsible for distributing all incoming faxes.

Must forward main line to Answering Service/Voicemail at the end of the day.

Any other task assigned by Management.

Qualifications

High school degree or equivalent required.

Home Health or Clinical Terminologyexperience preferred.

The Ideal Candidate

Responsible, always on time,resourceful, very accurate and detail-oriented.

Flexible as to work schedule. Mustbe available to work on weekends, holidays and in emergency situations.

Must be able to work under pressure and multi-task.

Self-motivated with a strong workethic and the ability to work independently AND as a team member.

Demonstrate excellent verbal communications, interpersonal skills and empathetic listening.