Customer Service Support

Job Description

Imperial Dade, 11641 West 40th Avenue, Hialeah, Florida, United States of America.

Imperial Dade is the leading independently owned and operated distributor of food service packaging and janitorial supplies in North America. We serve a wide range of B2B customers, including restaurants, grocery stores, healthcare, sports & entertainment, and cruise lines. Founded in 1935 and headquartered in New Jersey, we partner with over 120,000 customers across our 130+ branches.

Position:
Customer Service Support – Hialeah, FL.

The Customer Service Support will interact with customers, process orders, and provide information in response to inquiries, concerns, and requests about our products and services.

Schedule:

Monday through Friday, 8:00 am – 5:00 pm.

Hourly Rate: $16.00 per hour.

You will:

• Answer customer calls in a prompt, friendly, and professional manner.
• Interface with customers by telephone, electronically, or face‑to‑face.
• Assist in increasing sales and profitability for each account by suggesting new and complementary products and by participating in sales promotions.
• Optimize fill rates by providing substitutions for out‑of‑stock or discontinued items.
• Escalate customer information, problems/needs, and requests to the customer service manager when necessary.

You have:

• High school diploma, GED, or equivalent.
• Customer service and data entry experience.
• Fluency in English and Spanish, written and verbal.
• Proficiency in MS Office and familiarity with other software.

We offer competitive salaries and benefits, including medical, dental, vision, a 401(k) program with company match, life insurance, paid time off, educational reimbursement, paid family leave, and adoption assistance.

Imperial Dade is an EEO Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, parent status, national origin, age, disability, family medical history, genetic information, political affiliation, military service, or other non‑merit‑based factors.

Our company is a Fair Chance employer, committed to providing opportunities for qualified individuals with past justice system involvement. A conditional offer of employment will be contingent upon the successful completion of a background check, consistent with applicable federal, state, and local laws.

MASSACHUSETTS APPLICANTS:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.