Teller​/Customer Service - North Merritt Branch

Member Service Specialist (Teller/Customer Service)

North Merritt Island Branch, Space Coast Credit Union (SCCU)

• Consistently demonstrate effective sales and service skills by meeting established goals.
• Consult with members regarding SCCU products and services and recommend additional offerings to meet member needs.
• Periodically serve as floor manager to assess walk‑in member’s needs, directing them to the appropriate information source while maintaining lobby efficiency and minimizing member waiting time.
• Perform all aspects of transactions, including deposits, withdrawals, payments, and the sale of monetary instruments to provide complete member service.
• Balance cash, monetary instruments, and daily work accurately to ensure member account integrity.
• Serve existing deposit and loan accounts, assist members with transactions and account maintenance to meet and exceed their expectations.
• Master and effectively utilize the computer terminal and online system, including general ledger fee and transaction codes, to produce error‑free work.

• 6+ months of customer service and/or cash handling experience preferred.
• High School Diploma or equivalency.

• Starting Salary: $17.91 – $18.97 per hour
• Bonus Opportunity: Eligible for one SCCU annual bonus
• Health & Wellness: Medical, dental, and vision insurance, plus an Employee Assistance Program
• Financial Perks: 401(k) match (5%), HSA match, and SCCU‑paid insurance (short/long‑term disability, life insurance)
• Education Support: Tuition reimbursement after one year of service
• Generous Time Off: 20+ days PTO, birthday PTO, and 11 federal holidays
• Exclusive Discounts: Lower rates on loans, credit cards, and no‑fee SCCU accounts

• Monday – Friday 7:45 am – 6:15 pm
• Saturdays (alternating on rotation) 8:45 am – 1:15 pm

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.