Automotive Customer Care Representative; Service BDC

Position: Automotive Customer Care Representative (Service BDC)
Dealership:

L0396 Hyundai of New Port Richey Hyundai of New Port Richey – Service BDC Agent Hyundai of New Port Richey is proud to be the #1 Volume Hyundai Dealership in the United States for 10+ consecutive years (2014–2024). Excellence isn’t a slogan here — it’s the standard. When you join our team, you’re stepping into a workplace built on performance, growth, and a deep commitment to our people and our customers.

If you have strong customer service skills and are looking for better hours, stability, and real opportunities for advancement, this is your moment.

Join the award‑winning Service Team at Hyundai of New Port Richey!

We are currently seeking a motivated and customer‑focused Business Development Center (BDC) Agent to join our Service BDC team. This is an excellent opportunity for someone who enjoys helping people, solving problems, and building a meaningful career in a positive, team‑oriented environment.

If you’re ready to grow with a dealership that has been #1 for a decade and is pushing for #1 again, we want to hear from you.

Responsibilities Outbound & inbound calls with service customers

Responding to internet leads via phone and email

Identifying customer needs through effective questioning

Setting service appointments for the Service Department Ensuring a positive customer experience on every interaction

Introducing customers to Service Advisors Entering customer information into the CRM accurately

Scheduling appointments based on customer needs and technician availability

Maintaining detailed customer records and service information

Qualifications

Customer‑focused, energetic, self‑motivated individuals

Experience in customer service or call center environments

Strong verbal and written communication

Bilingual (Spanish) is a plus Excellent computer skills

Highly organized with strong attention to detail

Experience with Volie, CDK, or XTime is a plus Ability to address customer concerns promptly and professionally

We offer best-in-class industry benefits

Competitive pay Medical, Dental and Vision Plans Paid Holidays & PTOShort and Long-Term Disability Paid Life Insurance
401(k) Retirement Plan Employee Stock Purchase Plan Lithia Learning Center Vehicle Purchase Discounts Wellness Programs High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
#J-18808-Ljbffr