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Automotive Business Development Center Rep BDC call Center

Job in Hialeah, Miami-Dade County, Florida, 33014, USA
Listing for: University Dodge
Full Time position
Listed on 2026-06-03
Job specializations:
  • Customer Service/HelpDesk
    Bilingual, Customer Service Rep
Salary/Wage Range or Industry Benchmark: 14 - 28 USD Hourly USD 14.00 28.00 HOUR
Job Description & How to Apply Below
Position: Automotive Business Development Center Rep. ( BDC call Center )

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Automotive Business Development Center Rep. (BDC call Center)

Full Time | University Dodge, Davie, FL, US

Requisition

Company:
University Automall |

Location:

South Florida

About Us:

University Automall is excited to expand our Sales Departments with the creation of a state‑of‑the‑art call center. We handle a high volume of inbound and internet inquiries for our three stores, ensuring exceptional service for new and returning clients.

Compensation:

  • Hourly pay: $14.00 - $28.00 per hour
  • Average monthly earnings: $2,400 - $5,200
  • Performance‑based bonuses

Responsibilities:

  • Manage inbound and outbound phone calls
  • Schedule service appointments and follow up on leads
  • Resolve customer issues and concerns
  • Direct customers to appropriate departments or employees
  • Build and maintain relationships with clients
  • Confirm and reschedule appointments
  • Regain customer retention
  • Maintain professional phone etiquette and voice

Qualifications:

  • Bilingual (English/Spanish) a plus
  • Prior experience in BDC, automotive service/sales, or customer service is a plus
  • High‑volume call experience
  • Strong negotiation and rapport‑building skills
  • Detail‑oriented with excellent attendance
  • Professional phone skills and a friendly demeanor

Schedule:

  • Full‑time position
  • Shifts:

    8‑10 hours
  • Monday to Friday, with weekends as needed
  • Holidays and overtime as required

Benefits:

  • Dental, health, and vision insurance
  • Paid time off
  • Flexible schedule
  • Bonus and commission opportunities

License/Certification:

  • Driver's License required

Florida Drug‑Free Workplace:
Pre‑employment Drug Testing

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