Automotive Business Development Center Rep BDC call Center

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Full Time | University Dodge, Davie, FL, US

Requisition

Company:
University Automall |

Location:

South Florida

About Us:

University Automall is excited to expand our Sales Departments with the creation of a state‑of‑the‑art call center. We handle a high volume of inbound and internet inquiries for our three stores, ensuring exceptional service for new and returning clients.

Compensation:

• Hourly pay: $14.00 - $28.00 per hour
• Average monthly earnings: $2,400 - $5,200
• Performance‑based bonuses

Responsibilities:

• Manage inbound and outbound phone calls
• Schedule service appointments and follow up on leads
• Resolve customer issues and concerns
• Direct customers to appropriate departments or employees
• Build and maintain relationships with clients
• Confirm and reschedule appointments
• Regain customer retention
• Maintain professional phone etiquette and voice

Qualifications:

• Bilingual (English/Spanish) a plus
• Prior experience in BDC, automotive service/sales, or customer service is a plus
• High‑volume call experience
• Strong negotiation and rapport‑building skills
• Detail‑oriented with excellent attendance
• Professional phone skills and a friendly demeanor

Schedule:

• Full‑time position
• Shifts:
  
  8‑10 hours
• Monday to Friday, with weekends as needed
• Holidays and overtime as required

Benefits:

• Dental, health, and vision insurance
• Paid time off
• Flexible schedule
• Bonus and commission opportunities

License/Certification:

• Driver's License required

Florida Drug‑Free Workplace:
Pre‑employment Drug Testing