Customer Service

Vice City is looking for enthusiastic and dependable individuals to join our team as Customer Service Representatives. In this role, you’ll play a key part in delivering exceptional experiences at live fundraising events while serving as a direct point of contact between the public and the charitable organizations we support.

This is a great opportunity for those looking to start a career. You don’t need prior experience to get started. If you’re eager to learn, enjoy working with people, and are driven by purpose, we’ll provide all the training you need to succeed.

• Engage directly with event attendees. Answer questions and share information about the charitable organizations we represent with confidence and professionalism.
• Provide a high level of customer support by addressing inquiries clearly, handling concerns respectfully, and ensuring each interaction leaves a positive impression.
• Participate in daily team meetings and interactive training workshops to stay aligned on campaign messaging, company updates, and personal development goals.
• Keep up to date with new services, programs, and event details to provide accurate and current information to the public.
• Assist with any additional tasks or responsibilities assigned by management to help ensure smooth event operations and team success.

• You must be legally authorized to work in the United States.
• You’ll need a high school diploma or equivalent.
• Availability to work full-time on-site, including during weekends or special events as needed.
• Willingness to learn quickly and take initiative in a fast-paced environment.
• Strong communication skills and a friendly, approachable demeanor when interacting with the public.
• Experience in customer-facing roles such as sales, fundraising, hospitality, or public relations is beneficial, but not required.

• Paid, hands‑on training designed to build your confidence and prepare you for long‑term success in the role.
• Competitive compensation with performance incentives and opportunities for advancement.
• Ongoing personal and professional development in a supportive, mentorship‑driven workplace.
• A fun, engaging team atmosphere where your work has real purpose and impact.
• Travel opportunities for team‑building events, campaign launches, and community outreach projects.