Telecommunicator

Telecommunicators dispatch for police, fire, and paramedics, and are responsible for receiving all emergency and non-emergency calls, processing the information, assessing needs, and then dispatching the appropriate public safety resource for a response. Work activities include answering emergency and non-emergency telephone lines, determining the needs of the caller, operating radio equipment and alerting/dispatching police and fire-rescue units to locations where assistance is required;

keeping track of the status and location of on duty police and fire-rescue units; providing lifesaving instructions to callers during life‑threatening medical calls; monitoring police station alarm systems; and controlling visitor access by monitoring cameras and controlling locks at external and interior door entries.

• Receives calls reporting emergencies or non-emergencies and determines what action is necessary.
• Alerts dispatch police and/or fire‑rescue units to incidents requiring assistance.
• Keeps track of the status of on duty police and fire‑rescue units and their location when on a call.
• Supports police and fire‑rescue field units requests for information/assist by accessing available databases or information resources and requesting other agencies/services to respond as necessary.
• For calls involving life‑threatening emergency medical situations and when the caller is willing, provides the caller with lifesaving medical instructions to assist the victim.
• Monitors station alarm systems and controls visitor access by use of video camera monitoring equipment and door lock release switches in the communications center.
• Searches, retrieves, changes, and updates information filed in several computer systems.
• Trains new personnel and documents their progress on daily observation reports.

• Applicant must hold a high school degree or GED equivalent.
• Possession of a valid State of Florida public safety telecommunicator certification, greatly preferred.
• Must have a passing score of 80% or higher on the Criticall Testing software.
• One year experience in a dispatch center as an emergency call taker and emergency services dispatcher preferred.
• Knowledge of the Tyler Enterprise Computer Aided Dispatch system and FCIC/NCIC computer system preferred.
• Certifications needed are CPR, National Academy of Emergency Dispatch, Florida Crime Information Center/CJNET required within 6 months of hire.

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Job posting ends 7/10/2026