Greeter, Customer Service​/HelpDesk

Sales / Service Greeter

As a greeter at our dealership, you will be the first point of contact for customers visiting our showroom or service center. You will provide a warm and welcoming experience, greeting customers with a friendly smile and assisting them with their initial inquiries. Your role is crucial in creating a positive first impression and setting the tone for the customer's dealership experience.

Responsibilities:

• Welcome and greet customers:
• Greet customers as they enter the dealership showroom or service center with a friendly and welcoming demeanor.
• Provide directions or assistance to customers who are unsure of where to go or who they need to speak to.
• Engage customers in conversation and make them feel valued and appreciated.
• Provide information and assistance:
• Answer basic inquiries from customers about dealership services, hours of operation, and available amenities.
• Direct customers to the appropriate department or staff member for assistance with sales, service, or other needs.
• Provide information about current promotions, specials, or events happening at the dealership.
• Manage waiting area:
• Maintain a clean, organized, and comfortable waiting area for customers.
• Offer refreshments and reading materials to customers while they wait for their appointments or service.
• Monitor the waiting area to ensure that customers are attended to promptly and that their needs are met.
• Customer relations:
• Build rapport with customers and foster positive relationships by providing excellent customer service.
• Listen to customers' concerns or feedback and escalate any issues to the appropriate department or manager for resolution.
• Follow up with customers after their visit to ensure satisfaction and address any additional needs or questions.
• Assist with special events:
• Assist with planning and coordinating special events or promotions hosted by the dealership.
• Greet guests, provide directions, and offer assistance during events to ensure a positive experience for all attendees.
• Help set up and clean up event spaces as needed.
• Join our team and be the friendly face that welcomes customers to our dealership and helps create a positive experience from the moment they arrive!