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Customer Experience Strategy Manager — Visitor Journey Lead
Job in
Hialeah, Miami-Dade County, Florida, 33014, USA
Listed on 2026-07-20
Listing for:
Disney
Full Time
position Listed on 2026-07-20
Job specializations:
-
Customer Service/HelpDesk
Event Manager / Planner -
Business
Event Manager / Planner
Job Description & How to Apply Below
Disney is seeking a Customer Experience Strategy Manager to elevate the Visitor Experience across Disney World channels and drive seamless interactions from planning and booking to in-park experiences.
The role focuses on creating policies and best practices that improve the customer journey, while balancing short-term wins with long-term initiatives that require cross-functional partnerships and governance.
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