Customer Service Representative III

Customer Service Representative

This position is responsible for processing customer transactions and researching and resolving customer inquiries by completing maintenance on Bank United's customer service applications. This position is responsible for providing excellent customer service to Bank United customers and handling calls/customer contact within established guidelines.

• Provides service that makes a difference
• Maintains call productivity & quality scores well above minimum standards.
• Acquires, demonstrates and utilizes knowledge of Retail, Online banking, Mortgage and Business product expertise.
• Furnishes prompt, efficient and accurate service while servicing customer inquiries.
• Demonstrates excellent communication and active listening skills.
• Ensures that the company's customers receive an exceptional level of service. Meets established guidelines and SLA's.
• Handles customer inquiries efficiently and effectively.
• Demonstrates abilities to Cross sell financial services and products.
• Adheres to and complies with applicable, federal and state laws, regulations and guidance, including those related to anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.).
• Adheres to Bank policies and procedures and completes required training.
• Identifies and reports suspicious activity.

Education

• HS Diploma or equivalent required Or

Experience

• 1-3 Years of Call Center experience, retail banking products and/or Residential Loans experience preferred

Knowledge, Skills, and Abilities

• Computer knowledge and good interpersonal skills are important qualities for individuals considering applying for this position.
• Strong communication and problem solving skills are a must, particularly strong verbal communication and active listening skills.
• Because Bank United's Customer Service Representatives communicate through e-mail, good typing, spelling, and written communication skills are necessary. Bilingual candidates preferred but not required.

Additional Information

• Candidates residing in locations within Bank United's footprint may be given preference.