Service Concierge

Position: SERVICE CONCIERGE
Position Summary The service concierge VIP will be responsible to greet and interact with customers in the Service Drive. Additionally, responsibilities will include ensuring incoming calls are promptly answered, making follow-up calls for repair orders, confirming service appointments, and managing customer satisfaction and retention through survey follow-up. At certain times, they will assist the loaner coordinator and the service booker.

Position Responsibilities Promptly greet customers in the service drive and introduce them to a service advisor

Answer incoming phone calls and ensure they are properly routedo Schedule appointments as necessary

Make follow-up calls to service customers for survey follow up and customer satisfactiono Track common issues and advise the service manager

Assist the Loaner Coordinatoro Greet customer requiring a loaner vehicleo Prepare loaner contracto Answering inbound phone callso Contact customers for survey follow up and customer satisfactiono Greeting customers on the service drive

Assist the Loaner Coordinatoro Flag tach time on repair orderso Close out repair orderso Vendor purchase orders

Position Requirements and Qualifications Sales or Customer Service Experience Team player with excellent interpersonal skills

General understanding of Microsoft Office and Technology Attention to detail and ability to prioritize tasks

High School degree or equivalent

Ability to read and follow instruction, compose light correspondence and memos

Must possess a valid driver's license and good driving record.
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