Student Support Liaison

Job Description

Opportunity at a Glance

The Student Support Liaison role is responsible for promoting student success by providing holistic, student‑centered support across a variety of service areas. The Student Support Liaison serves as a key point of contact for students and is accountable for student persistence by proactively engaging students and removing barriers to their success. Student Support Liaisons collaborate closely with other university departments to ensure timely and effective resolution of student inquiries and contribute to a culture of care and engagement aligned with the institution's mission and values.

This role models the institution's core values and plays a critical part in fostering a supportive and inclusive learning environment. This role reports to Advising and Retention Services.

• Respond to student questions and concerns and connect them to the appropriate university resources. Collaborate with other departments to ensure a seamless and supportive student experience.
• Assist students with appointment scheduling, portal navigation, and other self‑service tools and resources.
• Promote and support student opportunities and activities. Examples include but are not limited to federal work study, student organizations, peer tutoring, and the Chamberlain Care Closet.
• In collaboration with the Campus Support Coordinator, plan and facilitate events such as career fairs, open houses, workshops, and graduation.
• Assist students with questions regarding local and state funding, military services, and scholarship opportunities.
• Serve as the point of contact for compliance audits.
• Identify opportunities and implement process and technology solutions that enhance the student retention journey.
• Develop and maintain a solid knowledge of the various enterprise applications and business processes.
• Perform other duties as assigned.
• Comply with all policies and standards.

• Bachelor's degree required.
• 1+ year of experience in higher education, customer service, or related experience required.
• High level of interpersonal, communication, and problem‑solving skills. Ability to interact with all levels within the organization.
• Ability to work independently as well as function as part of a team.
• Must be a self‑starter with the ability to prioritize effectively.
• Exposure to software and tools (Microsoft Word, Excel, Power BI, PowerPoint, Copilot). Experience with Student Information Systems a plus.
• Knowledgeable of higher ed federal and state regulations.
• Superior written and verbal communication skills.
• Ability to work independently and make sound decisions with minimal supervision and direction.

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $23 and $25 per hour. Actual pay will be adjusted based on job‑related factors permitted by law, such as experience and training, geographic location, licensure and certifications, market factors, departmental budgets, and responsibility. This position qualifies for the following benefits:

• Health, dental, vision, life and disability insurance.
• 401(k) Retirement Program with 6% employer match.
• 15 days of paid vacation each calendar year.
• 12 paid holidays with 2 floating holidays.

Equal Opportunity – Minority/Female/Disability/V/Gender Identity/Sexual Orientation