Field Service Supervisor

Field Service Supervisor

Location:

Miramar, FL

Job Type: Full Time — Employee

Experience:

5-10+ years in the Security Industry

Exemption Status:
Non-Exempt

We are seeking a Field Service Supervisor with strong electronic security experience to join our fast-growing and dynamic team. This position works directly with the Service Manager, Service Coordinators, Service Technicians, other operational resources as deemed necessary and customers to solve complex issues and provide hands-on leadership in the field. This role serves as a hands-on field leader and primary technical escalation point for service operations and is critical to maintaining high service quality and customer satisfaction across the Miramar market.

• Lead and support high-end and complex service calls, including troubleshooting integrated security systems in live customer environments
• Conduct ride-alongs with technicians to provide coaching, hands-on training, and quality assurance
• Own and enforce field service quality standards to ensure consistent, professional execution across all jobs
• Serve as the primary escalation point for difficult technical issues and customer concerns
• Supervise, coach, and support field technicians, including time reviews, performance feedback, and day-to-day field coordination
• Support scheduling and resource coordination to ensure efficient technician utilization and response times
• Manage and support technician on-call rotations and after-hours coverage
• Oversee transition of systems from installation to service to ensure clean handoffs and ongoing support success
• Safely operate a company vehicle
• Identify and help drive preventative maintenance and service opportunity growth with existing customers
• Support accurate billing, job documentation, and service-related project tracking
• Attend customer meetings and represent Next Gen as a knowledgeable and responsive field leader
• Support improvements in service response time, first-time fix rate, and overall customer satisfaction

• 5-10 years of experience in the field in the security industry
• Experience and/or certifications in Lenel, CCURE, Genetec (Access & Video), and Avigilon strongly preferred; advanced certifications a plus
• Strong organizational skills
• Superior problem solving and communication skills
• Ability to lead and support technicians in a fast-paced field environment
• Work independently with minimal supervision
• Strong troubleshooting skills across integrated electronic security systems
• Experience with Microsoft Office, Teams & Windows Operating Systems

• Opportunity to grow into higher-level service leadership roles within the organization
• An awesome, collaborative culture
• Compensation based upon background and experience
• Full benefits package
• Vacation
• Company vehicle

We are an equal opportunity employer and drug-free workplace. Pre-employment drug screens and background checks will be conducted. Employees are subject to routine drug screens, based on job classification.

Application Process

Please submit your resume, references and your requested salary range when applying for this position to

More About Us Next Gen Security is an electronic security systems integrator that offers commercial and industrial companies best in class industry knowledge, engineering design, implementation, management and on-going maintenance services. Management team and staff members have 10-25 years of security industry expertise with single site, multi-facility, plant-wide, campus-wide, regional, national and international security projects. If that wasn’t convincing enough, check out what our employees say about working at Next Gen:

Notice To Employment / Recruitment Agents Employment / Recruitment agents may only submit candidates for vacancies only if they have written authorization to do so from Next Gen Security’s HR department. Any agency candidate submission may only be submitted to positions opened to the agency through openings available via Next Gen Security’s website. Next Gen Security will only pay a fee for candidates submitted or presented where there is a contract communication in place between the Employment / Recruitment agents and Next Gen Security, and only if the candidate is submitted via approval from Next Gen Security’s HR department.

Candidates submitted or presented by Employment / Recruitment Agents without a full approval from Next Gen Security’s HR department shall not be deemed to form part of any Engagement for which the Agency may claim remuneration.