Sales & Member Services Representative Job Hialeah area,Florida USA,Entertainment & Gaming

Job Title

Sales & Member Services Representative

Reports to

General Manager

FLSA Status

Non-Exempt

Summary

Promotes quality customer service face to face and over the phone to current and future guests.
Processes sales and enrollment transactions.
Acts as the first point of contact for current and future Goldfish guests, and responsible for presenting a positive image for the company.

Benefits

401(k) matching
Employee discounts
Opportunity for advancement
Training & development
Flexible hours and scheduling
Competitive pay
Growth opportunities
Valuable work experience
Increased social opportunities
Future references/referrals
On-the-job training and certification opportunities

Requirements

Experience working with children.
Good communication skills with children, parents, and team members.
Excellent interpersonal communication and organizational skills.
Must be available to work at least 3 shifts per week (12‑18 hours), including at least one weekend shift.
Willingness to learn and have fun.

Education and Experience

High school diploma or GED required. Some college preferred. Two years of previous customer service and/or sales experience required. Intermediate level computer skills using Gmail, Google Sheets, and other software systems.

Certifications and Licenses

Lifeguard, CPR, First Aid and AED certification required within 90 days of hire (internal training provided).

Customer Service Duties and Responsibilities

Answers telephone calls, responds to inquiries, takes messages and screens and directs phone calls in a professional manner.

Processes student registrations using effective sales/customer service techniques.

Resolves customer concerns/complaints using a professional approach.

Assists members with purchases of merchandise and vending.

Greets parents and students as they report to the front desk.

Checks in students on the attendance tracking system.

Maintains cleanliness and safety of the front desk area, Snack Shack area, changing areas, restrooms and observation area.

Monitors Snack Shack and Treasure Island Retail areas for guest services, re‑stocking, and occasional visual merchandising.

Checks voicemail and email correspondence and responds in a timely manner.

Makes collection calls to resolve open account problems.

Brings creative ideas forward to ensure efficient operating procedures and an engaging atmosphere for students and staff.

Fulfills other duties and responsibilities as assigned by the Employer, including training and working as a team Swim Instructor if desired.

Work Environment

While performing this job, the employee is exposed to occasional heat and humidity if needed on the pool deck. Lobby desk is temperature controlled. Staff are encouraged to stand, smile, and greet guests when approached, but chairs are allowed during quiet work times. Noise level is usually moderate.

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