Fraud Operations Specialist

At Axiom Bank, we encourage you to aim for the sky and leverage your expertise and passion to excel. We are a growing, dynamic organization – this is an exciting time to get on board!

We believe in the value of promoting a healthy work/life balance and are committed to recognizing the role everyone plays in our ongoing success. We offer the following benefits to our Full Time Employees:

• 12 Paid Holidays
• Generous Paid Time Off
• 4% Match on our 401(k)
• Medical, Dental and Vision Benefits
• 100% Company Paid Life, AD&D Insurance, Short and Long Term Disability

• Investigate and resolve fraud claims and suspicious activity across debit card, ACH, check, deposit, wire, online banking, mobile banking, bill pay, P2P, digital wallet, and other electronic payment channels.
• Research Regulation E claims, including unauthorized debit card transactions, ATM activity, account-to-account transfers, and other electronic funds transfer disputes, ensuring timely provisional credit, final resolution, customer notification, and denial documentation when applicable.
• Review alerts, exception reports, negative balance activity, unusual transaction patterns, high-risk login behavior, device changes, mule activity indicators, and suspected account takeover activity to identify and mitigate fraud risk.
• Perform fact-based investigations using core banking systems, card processor tools, online banking platforms, fraud monitoring systems, case management tools, imaging systems, IP/device data, customer history, & transaction-level evidence.
• Support debit card dispute & chargeback processes, including claim intake, processor case updates, representment support, merchant or network responses, loss posting, & customer communication.
• Support ACH fraud prevention & recovery activity, including unauthorized returns, ACH stop payments, ACH revocation requests, reclamation support, account restrictions, and coordination with ACH operations in accordance with NACHA rules & Bank procedures.
• Review check fraud matters, including counterfeit checks, altered items, forged endorsements, duplicate presentment, kiting indicators, mobile deposit fraud, & deposit return activity.
• Review wire fraud concerns, including business email compromise, beneficiary manipulation, elder exploitation indicators, social engineering, unauthorized wire requests.
• Conduct inbound & outbound customer verification calls with professionalism, empathy, & adherence to authentication procedures while avoiding disclosure of sensitive investigative information.
• Place & remove appropriate account restrictions, card blocks, online banking holds, stop payments, warnings, & other fraud mitigation controls in accordance with authority levels & documented procedures.
• Maintain complete, accurate, & audit-ready documentation of claims, investigative actions, evidence reviewed, customer contacts, escalation decisions, loss determinations, & final outcomes.
• Escalate high-risk, high-dollar, repeat, complex, legal, elder abuse, insider concern, BSA/AML-related, or reputationally sensitive cases to the Fraud Operations Manager & appropriate control partners.
• Coordinate with Deposit Operations, Electronic Banking, Treasury Management, Branch Banking, Customer Care, BSA/AML, Compliance, Information Security, Legal, & external processors or vendors to resolve cases & strengthen controls.
• Identify fraud trends, recurring root causes, control gaps, customer education opportunities, & process improvement recommendations based on case activity & loss experience.
• Prepare or support periodic reporting on fraud volumes, losses, recoveries, pending cases, aging, provisional credit exposure, chargebacks, recoveries, & emerging risks.
• Support audits, compliance reviews, regulatory examinations, procedure updates, quality control reviews, & cross-training activities as requested.

• Debit card networks & processors, including Visa, Mastercard, STAR, NYCE, Pulse, Accel, or equivalent card dispute & fraud platforms.
• ACH network activity, including consumer & business ACH transactions, unauthorized returns, return reason codes, stop payments, revocations, ACH risk monitoring, & NACHA rule awareness.
• Wire transfer environments, including Fedwire, correspondent bank wires, domestic wires, international wire considerations, call-back verification, & business email compromise controls.
• Check & deposit fraud channels, including teller deposits, ATM deposits, mobile remote deposit capture, duplicate presentment, counterfeit items, altered items, forged endorsements, & return item processing.
• Online & mobile banking channels, including suspicious login patterns, new device enrollment, credential compromise, password resets, MFA events, out-of-band verification, & customer account access risk.

• None

• The incumbent will be expected to be able to work Monday through Friday and work will mainly be performed at the Maitland,…