Child Support Case Processing Analyst

CHILD SUPPORT CASE PROCESSING ANALYST -

Child Support Case Processing Analyst (Revenue Specialist II)

Wildwood

This is an Internal Agency Advertisement.

The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability.

JOB SUMMARY:

This is an Internal Promotional Opportunity for a Revenue Specialist II position that performs customer support for child support cases and is an excellent fit for critical thinkers. If you enjoy working with customers and problem solving, this may be the position for you. Your duties would include:

• Initiating and responding to requests
• Coordinating with internal and external partners
• Researching and resolving case issues
• Gathering information and analyzing case data to determine next steps
• Assisting customers
• Interacting with legal services providers, other states, employers, and other business partners
• Making decisions based on case information and provided documentation

MINIMUM REQUIREMENTS:

• Currently employed with the Florida Department of Revenue.
• Experience processing information using a computer system.
• Experience conducting research and analyzing information to make decisions.
• Experience communicating with others to gather information.

SUBSTITUTIONS:

• Relevant education may substitute for the required experience.

PREFERENCES:

• Experience performing financial calculations with attention to detail.
• Experience working in the Child Support Program Interstate process.

SALARY: $38,760.36 - $45,004.08 / annually

BENEFITS: Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

All communications throughout the hiring process will be sent to the email address you provide in your People First profile. Please ensure your email address is accurate and monitor the junk and/or spam folders for correspondence regarding the hiring process for this position.

This position will communicate with external partners and requires the ability to speak, read and write effectively in English.

Standard workday of 8am – 5pm, Monday through Friday.

Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at http://(Use the "Apply for this Job" box below). .

Citizens of the United States must be eligible at the time of hire/appointment as the Florida Department of Revenue is a state agency. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Pursuant to Florida Law, 110.211

F. S., the State of Florida is an EEO employer.