Communications Coordinator

A Career, Not Just a Job

This is a tiered career opportunity designed to reward performance, leadership, and professional growth.

Our Communications Coordinator career path includes:

• Communications Coordinator I
• Entry-level role
• Learns our systems, scheduling processes, and patient communication standards
• Builds the foundation for success
• Communications Coordinator II
• Advanced communications specialist
• Handles more complex scheduling, insurance, and patient inquiries
• Serves as a mentor and resource for newer team members
• Communications Coordinator III (Senior/Lead)
• Leadership position
• Coaches and develops Communications Coordinators
• Performs quality assurance and supports operational initiatives
• Partners with leadership to improve workflows and patient experience

We are committed to promoting from within and providing opportunities for advancement based on performance, competency, and leadership.

• Serve as the primary Communications Coordinator for an assigned practice.
• Answer incoming calls professionally and provide an exceptional patient experience.
• Schedule, confirm, reschedule, and manage patient appointments.
• Assist patients with questions regarding providers, services, office locations, insurance, and treatment.
• Verify insurance information and accurately document patient interactions.
• Maintain scheduling accuracy while maximizing provider productivity.
• Collaborate daily with the Office Manager and clinical team to support office operations.
• Monitor appointment availability and help identify scheduling opportunities.
• Assist with overflow calls from other practice locations when needed.
• Maintain HIPAA compliance and patient confidentiality.
• Accurately document all communications within the practice management software.

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Strong customer service skills with a warm, professional phone presence.
• Exceptional organization and multitasking abilities.
• Ability to work independently while collaborating with multiple departments.
• Strong computer skills and attention to detail.
• Dental experience preferred for higher-tier positions.
• Positive attitude with a passion for helping patients.

Successful Communications Coordinators are evaluated on:

• Patient experience
• Call quality
• Scheduling accuracy
• New patient conversion
• Appointment utilization
• Documentation accuracy
• Reliability and attendance
• Team collaboration
• Problem-solving abilities
• Overall contribution to office performance

• Career advancement opportunities through our Tier I–III Communications Coordinator program.
• Supportive leadership committed to professional development.
• Opportunity to become an integral member of one office while collaborating across multiple practices.
• Competitive compensation based on experience and position level.
• A positive, patient-focused culture dedicated to delivering exceptional care.