Behavioral Health Technician Job Hialeah area,Florida USA,Healthcare

Description

TITLE:

Behavioral Health Technician (Day, Night & Weekend Working Shifts)

DEPARTMENT:
Residential Housing Resource Centers

DIVISION:
Human Services

REPORTS TO:

Shift Supervisor/Associate Director/Senior Director of Shelter Services

SUPERVISES:
No direct reports

FLSA STATUS:
Non-exempt

SCOPE

The Behavioral Health Technician provides direct participant support, observation, safety monitoring, behavioral health assistance, crisis de-escalation, and documentation within Gulfstream Goodwill Industries Residential Housing Resource Centers serving individuals and families experiencing homelessness. The position helps maintain a safe, secure, welcoming, trauma-informed, and supportive environment while supporting individual service and/or treatment plans as directed by licensed medical, clinical, or behavioral health professionals.

This role does not independently diagnose, prescribe, or provide clinical counseling, but works as part of an interdisciplinary team to support participant stability, safety, dignity, and movement toward self-sufficiency.

ESSENTIAL FUNCTIONS

Facilitate Participant Orientation and Support:
Orient participants/guests to the facility, assigned personal areas, program expectations, arrival and departure procedures, emergency exits, and responsibilities. Assist participants in use of facility amenities, including laundry, recreational spaces, dining areas, and other common areas.

Cultivate a Welcoming Environment:
Establish and sustain a professional, respectful, culturally responsive, and equitable atmosphere for participants, visitors, volunteers, and staff to foster safety and engagement.

Execute Trauma-Informed Engagement:
Implement and support the principles of trauma-informed care, person-centered services, harm reduction, dignity, empathy, and inclusion in all participant interactions.

Implement Service and Treatment Plans:
Execute assigned portions of individual service plans and/or treatment plans as directed or prescribed by licensed medical, behavioral health, or clinical professionals and in accordance with program procedures.

Analyze and Monitor Environmental Safety:
Monitor and assess participants while in facility spaces to detect, prevent, and report behavioral changes, emerging medical concerns, and environmental risks.

Generate Regulatory Documentation:
Timely record accurate, objective, and specific observations, shift notes, incident reports, notice of infractions, medication-log entries as assigned, and other required documentation in paper logs and/or approved electronic systems.

Report Participant Progress:
Provide detailed verbal and written updates regarding participant progress, behavioral health concerns, crisis indicators, safety risks, medical concerns, and other significant observations to the Shift Coordinator, Program Manager, clinical staff, nursing staff, or other designated personnel.

Intervene in Crises and De-escalate Conflict:
Apply approved conflict-resolution and de-escalation protocols to manage behavioral outbursts and mitigate risks when participants present a danger to themselves or others.

Coordinate Emergency Response:
Initiate immediate internal protocols and contact external emergency services (medical, law enforcement, or clinical supervisors) when responding to severe psychological distress, medical crises, or safety threats.

Provide Behavioral and Emotional Support:
Provide appropriate emotional support, encouragement, active listening, and respectful redirection while maintaining professional boundaries and role clarity.

Assessments and Administrative Tasks:
Assist with screenings, wellness checks, participant check-ins, safety checks, service documentation, data entry, and other administrative tasks as assigned and within scope of role.

Enforce Information Confidentiality:
Protect sensitive participant data by adhering strictly to HIPAA guidelines, 42 CFR Part 2, and organizational privacy policies.

Maintain Medication Logs:
Input accurate tracking details regarding participant medications in alignment with nursing directives, ensuring zero direct dispensing or administration of medication.

Enforce Facility Security Protocols:
Execute scheduled security checks across interior and exterior grounds at designated intervals (e.g., every 30 minutes) to identify maintenance hazards, secure exits, and maintain perimeter control.

Process Participant Intake:
Assist entering participants with approved intake procedures, including storage, Hot Box procedures, and handling of personal belongings in accordance with agency protocols.

Phone and Communication coverage. Manage the phone line during weekend, evening, overnight, or other assigned shifts and communicate effectively with team members across shifts to maintain flawless organizational communication.

Advocate for Inclusive Resources:
Drive programmatic access and reduce systemic service barriers for vulnerable populations experiencing or at risk of homelessness and behavioral health crises.

Oversee Common Area…