Rental Attendant and Segway Tour Guide | Amelia's Wheels

Rental Attendant and Segway Tour Guide | Amelia's Wheels

To provide a unique experience by offering Segway tours, Bike rentals, and Island Hopper rentals.

• Work in Amelia's Wheels providing guest assistance, including property information, on-property directions, rentals of bicycles, Island Hoppers, and leading Segway tours
• Book and manage reservations for Segway tours using Xola
• Book and manage reservations for Island Hopper reservations using Bike Rental Management software
• Be able to ride a Segway and become a certified instructor to lead property Segway tours within 60 days of hire
• Be familiar with Omni Amelia Island bike trails and tour routes
• Communicate with associates and guests
• Be knowledgeable about all hotel amenities, Omni outlets, and company events
• Attend and participate in Amelia's Wheels meetings and monthly All Together Get Together
• Assist with routine cleaning of Amelia's Wheels and equipment (sweeping, emptying trash, picking up, organizing, inventory; cleaning Segways, Island Hoppers, bicycles)
• Ensure all bicycles, Island Hoppers, and Segways are clean, safe and address concerns promptly
• Have knowledge of basic bike, Island Hopper, and Segway maintenance and repairs
• Perform daily maintenance of all Amelia's Wheels bicycles, Island Hoppers and Segways
• Be knowledgeable of Omni's culture
• Cross utilization
• Assist in all other aspects of the recreation department as needed, including group functions, events, Nature Center, Pool/Beach, Camp Amelia, Heron's Cove mini-golf, Health and Fitness, and Tennis operations
• Work holiday events and special programs as scheduled
• Maintain guest services standards and consistent positive guest experience as documented by J.D. Power and AAA Ratings
• Have a thorough understanding of Omni Hotels culture, rules, and regulations
• Answer phones using the proper "Moments of Service" scenario
• Provide guests with cheerful, personable, efficient service
• Maintain a clean and professional appearance of uniforms
• Fully understand and implement "Moments of Service" and "Power of Engagement"
• Interact with every guest using Omni Standards
• Actively participate in ensuring safety of all guests
• Treat everyone, supervisors, staff, and guests with courtesy and respect always

• Must be 18 years of age or older
• Valid driver's license
• Able to lift and lift up to 60-100 pounds occasionally and 30-50 pounds repeatedly
• Able to stoop, stand, push, pull, and walk or stand for long periods of time
• Must be able to hear, smell, have good or corrected vision, and a good sense of balance
• Associate must be able to verbally communicate clearly and effectively to various-sized groups of resort guests
• Able to multi-task effectively

Omni Hotels & Resorts is an equal opportunity employer. We comply with applicable laws and do not discriminate on the basis of any protected category regarding wages.