Concierge

Overview

This team member will go above and beyond guests expectations and provide assistance and services for guests in order to ensure pleasurable accommodations.

• To arrange bookings, reconfirmation of airline tickets etc.
• Be fully acquainted with the different points of interest.
• Assist in arranging for restaurant reservations and limousines as required by our guests.
• Ensure the delivery of parcels, faxes, mail, special deliveries, etc. to guestrooms.
• Ensure that the public areas (lobby) are maintained, clean and tidy by partnering with Housekeeping Department.
• Interact with other departments to ensure that guests' needs are satisfied.
• Follow-up with guests and hotel departments to see that problems are resolved.
• Speak with guests in a friendly, warm manner making them feel welcome to the hotel.
• Proactively work to seek out ways in which to improve the hotel experience for our guests.
• Handle special requests i.e. flowers, telegrams, telexes, rental cars, luggage, etc.
• Arrange interpreters, public stenographers, and sight‑seeing tours advising of quality shopping areas.
• Display ability to stand and move for long periods of time as guest flow dictates.
• Display ability to reliably accommodate varied shift schedule.
• To assist in the transport and storage of guests luggage when doorman requests.
• Knowledge about daily events happening within each hotel.
• Responsible for a clean and "smart" appearance of uniforms.
• Call taxi for guests as needed.
• Direct guests to the Front Desk.
• Inform leaders of any challenges in the process.
• Accept other special duties as required by management.
• To be thoroughly acquainted with all check-in procedures and policies.
• Demonstrate complete knowledge of the Front Desk functions.
• Demonstrate complete knowledge of Reservations functions.
• Demonstrate complete knowledge of all PBX functions to assist in peak times.

• Previous luxury hotel experience is required.
• Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.
• Ability to stand for the entire scheduled shift.
• Customer service oriented, ability to multi‑task, detail orientation, and excellent organizational skills needed.
• Knowledge of the surrounding area and all of its attractions.
• Knowledge of Property Management Systems and related computer programs.
• Strong knowledge of Microsoft Office Software.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available.