Lifecycle Specialist, Employee Relations and Transitions - EMEA & APAC

Lifecycle Specialist, Employee Relations and Transitions - EMEA & APAC

Location:

EMEA & APAC (Remote)

The Lifecycle Specialist, Employee Relations & Transitions manages employee exits for Remote's external employees with a focus on legal compliance and providing delightful customer service. In addition, the specialist offers first‑level Employee Relations support, guiding clients through workplace concerns and coordinating appropriate resources when needed. As part of a larger employee Lifecycle team, the Specialist is expected to contribute to process improvements and initiatives in line with Remote's strategic goals and values.

• Manage and resolve end‑to‑end employee exits across multiple international jurisdictions, prioritizing a superior offboarding experience for clients and employees.
• Provide sound guidance and manage clients' requests on various HR matters, including termination, resignation, transfer procedures, employment contracts and redundancy processes, ensuring legal compliance and best practices.
• Lead and facilitate meetings with clients and external employees, including workforce reduction consultations, administrative hearings, negotiations in separations and settlements, and the delivery of termination outcomes.
• Influence and negotiate positive outcomes in complex terminations, balancing multiple stakeholders with competing interests.
• Liaise with internal and external stakeholders (payroll, legal counsel, government bodies, trade unions, etc.) to ensure compliance in offboarding activities and audits.
• Draft, tailor and administer all termination and supplementary documents with accuracy and attention to detail, ensuring employee records are maintained with strict adherence to privacy and confidentiality regulations.
• Process offboarding on the internal HRIS platform, collaborating with Customer Success, Legal, Payroll, Benefits, Time and Attendance, and other verticals to ensure all aspects of the employee exit are administered correctly and promptly.
• Act as the subject‑matter expert on offboarding matters and respond to internal and external queries in conjunction with Lifecycle stakeholders.
• Navigate clients through Remote's Employee Relations resources and guides, helping them understand applicable policies and processes.
• Conduct preliminary assessment of workplace concerns, identify key facts and applicable local regulations.
• Coordinate with internal and external stakeholders to ensure appropriate handling of employee relations matters.
• Support clients in understanding progressive disciplinary approaches and documentation requirements.
• Monitor ongoing employee relations cases, ensuring timely follow‑up and coordination with relevant stakeholders.
• Identify opportunities for and contribute to process improvements, automation, product development and overall customer and employee experience.

• Experience as an HR Advisor or HR Business Partner with generalist HR competencies and exposure across the employee lifecycle.
• Proven experience managing voluntary and involuntary exits with care, sensitivity and legal compliance; providing comprehensive HR support and guidance on employment laws and regulations across various jurisdictions.
• Ability to interpret and apply industrial instruments, analyze complex HR issues, undertake research, provide practical solutions and communicate recommendations to clients and stakeholders.
• Basic understanding of employee relations principles, progressive discipline approaches and workplace investigation fundamentals.
• Excellent communication, influencing, conflict management and negotiation skills; ability to lead difficult conversations to positive outcomes while maintaining professionalism and confidentiality.
• Business‑level (advanced) proficiency in written and spoken English; additional languages are a plus.
• Aptitude and appetite to innovate and optimize processes, continuously identifying opportunities for automation and championing best practices.
• Efficiency in operations with an awareness of thorough record‑keeping and data integrity.
• Tech‑savvy; ability to collaborate asynchronously on various…