Human Resources Team Lead - HR Edge

Description

Paylocity is an award‑winning provider of cloud‑based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest‑growing HCM software providers worldwide by offering an intuitive, easy‑to‑use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.

While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce.

We offer benefits including medical, dental, vision, life, disability insurance, and a 401(k) match, plus perks that support you, your family, and your finances.

Help our award‑winning technology company run effectively as you take on big challenges and find solutions with a position in Operations.

Use your problem‑solving skills to shape the way others see Paylocity.

This is a 100% in‑office role based at our Lake Mary, FL location. Remote or hybrid work is not available. Candidates must be able to work on‑site five days per week during designated work hours.

HR Edge Team Lead is responsible for leading a team of HRAM who service our Mid‑market Clients. The role includes providing professional HR guidance, coordinating technical support from the Client Service team, and introducing new products and services to help clients manage the employee life cycle. The team recommends benefits, compensation, employee relations, recruitment, training and development, and information systems. Reports to the HR Client Manager.

• Provides leadership to the HR Edge Service Team by creating and maintaining collaborative teams focused on high‑quality client service.
• Responds timely and accurately to escalated or complex client inquiries and process requests, following established standards with attention to style, tone, and manner of communication.
• Coaches the team and acts as the escalation point for complex incidents.
• Analyzes reports and data daily; reports to leadership on metrics and recommends improvements.
• Manages workflow and projects of the HR Edge Team.
• Provides training, coaching and direction to the team; leads performance discussions.
• Maintains staff schedules and time‑off requests to ensure coverage.
• Communicates new or updated processes and procedures to staff.
• Analyzes escalated issues to identify knowledge gaps and training needs.
• Monitors productivity and quality client service.
• Develops recommendations and advice for clients regarding employee relations, disciplinary action, operations, and performance matters.
• Provides ongoing client support with diagnostic skills to identify root causes and recommend solutions.
• Assists clients with resolution of employee issues related to leaves of absence, workers’ compensation, and disability accommodations.
• Promotes Paylocity products and services.
• Acts as liaison with Paylocity support teams to resolve client issues regarding payroll and HR products.
• Builds strong client relationships and provides quality service to retain the client base.
• Maintains knowledge of HR legislation trends and conveys relevant laws to clients.
• Performs other duties and projects as directed by leadership.

• Bachelor’s degree in Human Resources, Business Administration/Management, or related field.
• Minimum of 5 years of progressive HR generalist experience.
• Minimum of 2 years of leadership experience, or equivalent HR and leadership experience.
• 2+ years of internal Paylocity experience plus 2+ years of HR or leadership experience also acceptable.
• PHR or SHRM‑CP certification preferred.
• Proficiency with Microsoft Office programs.
• Advanced problem‑solving and analytical skills.
• Excellent communication and relationship‑building skills.
• Experience in a shared‑services call center environment preferred.
• Experience with Paylocity products and/or HCM systems a plus.

• Ability to sit for extended periods: typically 7–8 hours a day at a…