Employee Relations Specialist

Description

Please note
:
This will be a fully onsite role, Monday through Friday, at our Support Center office in the Altamonte Springs, FL area (Greater Orlando).

At Everstory Partners, our mission is to create supportive spaces where individuals and families can find solace, meaning, and hope in the midst of loss. At the heart of our mission is a deep understanding of the profound and complex nature of grief. Every person’s journey through loss is unique, and we are committed to providing compassionate and personalized support.

We also believe that grief is not a problem to be solved or a burden to manage alone, but rather a natural and beautiful part of the human experience. Backed by our national strength and our local partners’ role is to be a steady presence, a source of comfort and guidance, and a partner in celebrating the life and legacy of the person who has passed.

The Employee Relations Specialist supports the Director of Employee Relations in delivering consistent, compliant, and effective employee relations practices across the organization. This role partners with leadership to provide guidance on employee relations matters, conducts and supports investigations, and ensures alignment with company policies and employment laws. The Specialist manages routine employee relations matters independently while collaborating with the Director on more complex matters, continuing to build depth and expertise in employee relations.

• Support managers in addressing employee relations issues by providing guidance aligned with company policies, procedures, and applicable laws
• Assist in coaching managers through performance concerns, including supporting the development and delivery of Performance Improvement Plans and Corrective Action
• Partner with managers to support and help coordinate employee relations investigations, ensuring timely documentation and follow-up
• Maintain and update employee relations case management tools and provide regular updates to the Director of Employee Relations
• Escalate complex or high‑risk matters to the Director of Employee Relations for guidance and direction
• Support responses to external agency inquiries (e.g., EEOC) under the direction of the Director and Legal team
• Assist with preparation for mediations or external proceedings as needed
• Provide day‑to‑day employee relations support to leaders, serving as a resource for questions and guidance
• Support leave administration processes, including maintaining accurate records in applicable systems
• Assist in delivering employee relations and management training, both virtually and in person
• Partner with HR and cross‑functional teams to support consistent application of policies and processes
• Complete administrative responsibilities timely and accurately (e.g. employment verifications, unemployment claims, employee file requests)

• Compassion - Genuinely cares about people; is concerned about their work and non‑work problems; is available and ready to help; is sympathetic to the plight of others not as fortunate; demonstrates real empathy with the joys and pains of others.
• Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets first‑hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Ethics and Values - Adheres to appropriate (for the setting) and effective set of core values and beliefs during both good and bad times; acts in line with those values; rewards the right values and disapproves of others; practices what he/she preaches.

• Conflict Management – Can read situations quickly and is good at focused listening. Can also find common ground and get cooperation with minimal noise
• Decision Quality - Makes good decisions based upon a mixture of analysis, wisdom, experience, and judgment. Is sought by others for advice and solutions.
• Organizing - Uses resources effectively and efficiently. Arranges information and files in a useful manner.
• Appr…