Help Desk Specialist

Position: Help Desk Specialist (Full-Time)
Position Summary

The IT Help Desk Specialist provides first-level technical support to hospital staff, clinicians, and departments to ensure uninterrupted use of computer systems, applications, and network resources. This role is critical in supporting patient care operations by promptly resolving technical issues in a fast-paced healthcare environment.

Qualifications

Education & Experience:

* Associate's degree in Information Technology, Computer Science, or related field preferred (or equivalent work experience)

* Minimum of 1-3 years of IT Help Desk or technical support experience, preferably in a healthcare environment

Technical

Skills:

* Strong working knowledge of Windows operating systems and Microsoft Office 365

* Basic understanding of networking concepts (LAN/WAN, TCP/IP, Wi-Fi)

* Experience with ticketing systems and remote support tools

* Familiarity with EHR/EMR systems is a plus

Certifications (Preferred but Not Required):

* CompTIA A+, Network+, or similar IT certifications

Skills & Competencies

* Excellent customer service and communication skills

* Strong troubleshooting and problem-solving abilities

* Ability to work effectively in a fast-paced, high-demand healthcare environment

* Strong attention to detail and documentation

* Ability to work independently and as part of a team

* Understanding of HIPAA and healthcare data security standards

Physical & Work Requirements

* Ability to lift and move IT equipment up to 25 lbs

* Ability to stand, walk, and work at computer stations for extended periods

* May require on-call availability or shift flexibility