IT Support Technician

We are looking for an IT Support Technician. The candidate will be working hand in hand with the IT Director. Responsible for providing first-level support for all end-users. Troubleshoot and resolve issues with hardware, software, and voice/data communication systems. Escalate calls when appropriate. Follow up on IT requests promptly and follow through to resolution. Computer proficiency with hardware and software technologies is required.

The ability to multi-task, prioritize and work under pressure is required.

Must have reliable transportation. Primary working location in Miami Lakes, FL, but will be required to travel occasionally to Miami. Must pass criminal background, Drug test, and valid driver's license.

Excellent customer service and verbal and written communication skills are a must.

Respond to Customer service requests. You will be working with multiple clients on multiple and diverse issues simultaneously. Administer computer accounts and passwords. Analyze situations and data requirements. Provide remote tech support for hardware (printers, desktops, laptops, drivers, monitors, and Mobile devices) and software (internally developed apps, productivity, computer OS systems, internet apps, and various systems). Assist IT Director in day-to-day tasks.

Coordinate communication with vendors to aid in incident reporting. Assist with testing of new or upgraded PC software and hardware releases as requested.

We are an equal-opportunity employer and a Drug-Free Work Place.

Requirements:

• Customer Service or Phone support experience

• Solid MS Office skills:
Word & Excel

• Google Workspace Experience

• Excellent follow-up Skills

• Excellent Oral & Written communication Skills

• Excellent troubleshooting Skills

• Willing to work nights & weekends

• Team player

Plus skills:

Understanding of what the following items are:

IP, DHCP, DNS, and Active Directory

We are an equal opportunity employer. All applicants will be considered without regard to

race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or any other protected characteristic.

"Florida Drug-Free Workplace:
Pre-employment Drug Testing"